We are hiring for a Risk/Fraud batch (Voice Process) and Customer Service batch (Voice Process)
PLEASE WALK-IN for "SPOT OFFERS"
Walk-in Date: 4th to 12th February, 2015,Wednesday to Thursday
Time: 2 PM to 5 PM

Venue: Ilabs, Hyderabad Technology Centre (Opposite Inorbit Mall)
Plot No 18, Software Unit Layout,
Hitec City, Madhapur
Hyderabad 50008


About GE Capital Retail Finance

GE Capital's Retail Finance [now known as Synchrony Financial] business is among the country's most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank [now known as Synchrony Bank], provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.

We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.


We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.

Position 1 :- Fraud Specialist (Voice Process)

Role Summary/Purpose:

Handle Customer queries on inbound calls and evaluate information on fraud/non fraud accounts

Essential Responsibilities

  • Handle Customer queries on inbound calls and evaluate information on fraud/non fraud accounts.
  • Evaluate accounts & Block/Unblock to prevent fraud.
  • Calling out (as and when required) to prevent fraud.
  • Work on potential fraudulent application & approve/decline them basis verification done

Qualifications/Requirements

  • Graduation or above.

Desired Characteristics

  • Excellent Verbal and written communication skills.
  • Good analytical abilities. Work multiple tasks/Queues/clients.
  • Uses initiatives and resources to achieve tasks.
  • Proficient in MS Office
  • Flexibility to work in US shifts
  • Knowledge of basic computer skills
  • Age above 18 years
  • Graduate in any discipline (BE, B Tech's and MCA Fresher’s need not apply)

 

Required Documents post selection (Risk process):

  • 10th onwards mark sheets and certificates,
  • 2 passport size photos
  • ID proof (copy of pan card / passport /driving license),
  • Address proof (copy of Passport / electricity bill / telephone bill)
  • Reliving Letters, Appointment Letters & Pay slips for all the experience

 

Rounds of Interview - HR ,Voice n Accent, Operations (Final Round) of interview

Position 2 :- Customer Service Representatives (Voice Process)

Role Summary/Purpose:

Our customer service representatives answer the phones to respond to the general customer inquiries, concerns, complaints and arrange the service requested by the customer by projecting a professional company image through phone interaction

Essential Responsibilities

  • Receiving calls from customers based out of US
  • Solving queries and concerns on the call
  • Arranging for any service required by the Customer
  • Provide Customer with product and service information
  • Up sell Products and Services
  • Follow-up on customer inquiries and resolve
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.

 

Customer Service Qualifications/Requirements

  • Excellent English Communications Skills
  • Passion for customer services
  • Unyielding Integrity
  • Ability to work in a challenging environment
  • Flexibility to work in US shifts
  • Knowledge of basic computer skills
  • Age above 18 years
  •  Intermediate / Graduate in any discipline
  • 0 to 9 years of experience (We are hiring Fresher’s for Customer Service Role as well)

 

Rounds of Interview for CSR – HR ,Voice n Accent, Operations (Final Round) of interview