Job Description
With a startup spirit and 1,15,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Maintain a deep understanding of client process and policies
Qualifications we seek in you
- Any Graduate or Post-Graduate
- 2023 & 2024 passing-out year
- Fluent in both Hindi & English languages
- Effective probing skills and analysing / understanding skills
- Problem-solving skills with customer-centric approach
- Must be able to work on a flexible schedule (5/6 days including weekend shift work)
- Can Speak and Write both Hindi & English efficiently.
- Must be ready to relocate to Hyderabad location
As per candidate’s experience & interview, they will be hired either as Apprentice or as full-time employee with Genpact
- Apprentice: INR 15,000 – 21,000 + Incentives
- Full-time: CTC 2.4 LPA - 3 LPA Fixed + Incentives (0-50k)
Below is the detailed Instruction on Apprenticeship program
- Eligibility criteria – 0 to 12 months experience
- Someone with 12 months and 1 day will not come under apprenticeship.
- 12 months of Apprenticeship program offer by Indian Government
- Only Stipend applicable
- No PF & ESI deduction
- Only Professional Tax deduction, 1% if PAN card is available (If NO PAN Card- 10% Tax deduction)
- After 12 months, they will be assessed and promoted as per our policy.
- If candidate have 3 months or 6 months experience prior, they will be offered as per apprentice grid.
- Eligible for VIC
Join us, and we’ll help you deliver high-impact, real-world outcomes for some of the world’s leading brands and a world-class learning experience.
Don’t miss a chance to be a part of our exciting journey!
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
About Genpact:
- Presence in 25 countries, with 70 delivery centers.
- 1,15,0000+ employees and growing with robust supply chain of talent
- 700+ clients with 4700+ processes
- Education @ work – management courses from IIM, XLRI, IMT etc. Finance courses like CFA, CPA, Management accounting etc. Insurance, software, analytics etc.
- Various online trainings from harvard business publishing.
- Competitive compensation
For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

30 countries around the world.
Disclaimer: Naukri campus is a hiring partner of Genpact, and neither Naukri campus nor Genpact charge any fees for processing job applications. Applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.