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Table of contents
1.
Introduction
2.
About Amazon
3.
Cloud Support Engineering
4.
Process of Selection
4.1.
Rounds for Selection 
5.
Basic Qualifications Required
6.
Preferred Qualifications Required
7.
Salary Bracket 
8.
Preparation Strategy
9.
Frequently Asked Questions
9.1.
What is Amazon cloud support?
9.2.
What does cloud support associate do at Amazon?
9.3.
What knowledge is required for cloud computing?
9.4.
Which programming language is used in cloud computing?
9.5.
Does cloud computing have a future?
10.
Conclusion
Last Updated: Mar 27, 2024

Cloud Support Engineer at Amazon

Author Divyansh Jain
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Introduction

Hey! Do you guys also think about which technology small startups and many big companies use in order to perform their critical tech-related tasks which they are not capable of doing on their own? Well, there are certain companies that provide their services with the help of their Cloud support engineering. 

The Cloud Support Engineer guide from CodingNinjas is designed to assist you in taking the first step toward an adventurous journey in the field of Cloud technology.

This article will give you an in-depth understanding of the skills you need to master and the steps you need to take in order to be a Cloud Support Engineer at Amazon. 

About Amazon

Amazon.com is e-commerce, cloud computing, digital streaming, and artificial intelligence-focused American multinational technology firm. It has been described as "one of the world's most powerful economic and cultural forces," as well as one of the most valuable brands. 

Through technological innovation and huge size, Amazon has developed a reputation as a disruptor of well-established sectors. According to revenue and market share, it is the world's largest online retailer and marketplace, smart speaker provider, cloud computing service provider through AWS, live-streaming service provider through Twitch, and Internet firm as of 2021.

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Cloud Support Engineering

Simply described, cloud computing is the transmission of computing services over the Internet ("the cloud") in order to provide speedier innovation, more flexible resources, and economies of scale.

A Cloud Support Engineer works at the cutting edge of cloud technology, aiding an increasing number of businesses who use a growing collection of services and features to run mission-critical applications. They work directly with engineering teams and with prominent clients in this field.

An AWS Cloud Support engineer's day consists of assisting customers with their AWS applications, troubleshooting reported issues, constructing and managing AWS test instances, and collaborating with AWS Cloud Developers to better understand and support the product.

Process of Selection

The Syllabus that is to be prepared for the selection process is provided below: 

Computer Networking

  • Difference between router, switch.
  • What is a Broadcast Domain?
  • DHCP DORA process
  • DNS – detailed explanation. TCP/UDP and why?
  • Subnetting
  • MSS/MTU
  • Complete flow when you trigger amazon.com
  • OSI model with complete details and protocols on each layer.
  • TCP and SSL handshake
  • Differences between TCP/UDP, examples
  • Flow/error control
  • What is a firewall, and why do you need it?
  • OSI Model
     

Where to Study Computer Networks? 

Don’t worry Ninja, Coding Ninjas has a free Guided Path through which you can understand this subject in detail. 

Computer Networks Guided Path

Operating Systems

  • OS boot process (Win/Linux)
  • Memory management, Memory pages, Buffer, and Caches, Basic commands
  • System date/time management, network time protocol
  • Managing Users and groups
  • File permissions
  • Managing software – installation, uninstall, upgrade, etc.
  • Managing system services and background processes
  • Remote management of a system – SSH, RDP, etc.
  • Network protocols – FTP, HTTP (web servers), SMTP (mail server)
  • System automation – cron, batch jobs, windows startup tasks.

Refer to the below link for a structured preparation of the Operating System. 

Operating System Guided Path

Rounds for Selection 

The process of Selection at Amazon takes place in four Rounds.

 

First Round: It consists of an online examination with no web Proctoring and without any negative marking. Also, it consists of four rounds

  1. Job Simulation.
  2. Technical MCQs.
  3. Psychometric and Behavioral test.
  4. Personal Experience and Interests in Various Fields. 

Second Round: It is an online Interview round about Technical Knowledge. You are majorly asked about the concepts revolving around Operating systems. 

Third Round: It is also a Technical Interview that revolves around the Computer Networking concepts. 

Fourth Round: This round is the HR round (Managerial and Human Resources Round).

Basic Qualifications Required

  1. At least one functioning scripting language is required (e.g., Perl, Python, Ruby, shell scripting).
  2. System, network, and/or operating system knowledge.
  3. Currently pursuing or just finished a Bachelor's Degree in computer science, computer engineering, information technology, or similar subjects with a projected conferral date between August 2021 and August 2022.

Preferred Qualifications Required

  • Basic understanding of the internet and cloud computing technologies.
  • TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related network troubleshooting experience
  • Knowledge of database, storage, and big data topics.
  • Working in a Linux/Unix environment is second nature.

Salary Bracket 

The typical Amazon AWS Cloud Support Associate salary is ₹8,25,885 per year. AWS Cloud Support Associate salaries at Amazon can range from ₹6,94,988 - ₹14,95,223 per year. This estimate is based upon 17 Amazon AWS Cloud Support Associate salary report(s) provided by employees or estimated based upon statistical methods. When factoring in bonuses and additional compensation, a AWS Cloud Support Associate at Amazon can expect to make an average total pay of ₹11,25,328 per year.

Preparation Strategy

 

  1. Practice for the aptitude test from our site coding ninjas. 
    Aptitude test at coding ninjas.
     
  2. Read and learn about the OS, DBMS, and Computer Networks. 
    Computer Networks - Coding Ninjas
    Database Mangement System - Coding Ninjas
    Operating System - Coding Ninjas
     
  3. Prepare for Cloud Computing Questions. 
    Cloud Computing - Coding Ninjas 
     
  4. There are going to be a lot of Interviews after the technical Questioning round so prepare for all the Interviews and all the best from CodingNinjas for your Selection Process. 
     

To apply for this position, refer to this link

Frequently Asked Questions

What is Amazon cloud support?

AWS Support is a set of tools and advice that Amazon Web Services provides to customers to help them troubleshoot and optimize their use of AWS public cloud resources. When an AWS customer has an issue in the cloud or wants to increase the efficiency of a cloud deployment, they contact AWS Support.

What does cloud support associate do at Amazon?

Assist AWS teams in reproducing and resolving customer issues. Use your customer service experience to give AWS staff comments on how to improve. Ensure that customers are kept informed during key occurrences. Drive projects to improve support-related processes and the technical support experience of our clients.

What knowledge is required for cloud computing?

Building, deploying, and managing cloud applications frequently necessitates knowledge of common programming languages and the ability to write code. Java, JavaScript, and Python are three popular programming languages that are well-suited for cloud-based services.

Which programming language is used in cloud computing?

Because it is simple to learn and modify, PHP is a popular programming language for web development and cloud computing. As a result, it is widely used for automating web pages and other operations. This language has a robust output buffer and can run on both UNIX and Windows systems.

Does cloud computing have a future?

Cloud computing is powerful and expansive, and it will continue to grow and give several benefits in the future. Cloud computing is very cost-effective, and businesses can benefit from it. Cloud computing has a bright future ahead of it, with benefits for both the host and the customer.

Conclusion

To summarize the above article we got to know what is cloud computing and about the engineers working at Amazon (AWS). Also, we got to know how can we prepare to be an engineer at Amazon who works on Cloud computing technology. So now we can prepare and apply for the job. 

But the knowledge never stops, So to learn more you can visit our website for more articles. 

You can practise Amazon Interview Questions here to get your dream job.

Check out the Amazon Interview Experience to learn about Amazon’s hiring process.

For more information about Amazon Preparation Guide, Ways to get into Amazon, and many more, please refer to these articles:

 

 

Refer to our guided paths on Coding Ninjas Studio to learn more about DSA, Competitive Programming, JavaScript, System Design, etc. Enroll in our courses and refer to the mock test and problems available, Take a look at the interview experiences and interview bundle for placement preparations.

Do upvote our blog to help other ninjas grow.

Happy Learning Ninja :) 

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