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Table of contents
1.
Introduction
2.
Resolve Cloud Billing issues
2.1.
Google Cloud or Google Maps Platform unrecognized charges
2.2.
Disputed charges
2.3.
Missing Cloud Billing transactions or documents
2.4.
Request a refund
3.
Viewing credits and adjustments
3.1.
Understand memos and adjustments
3.2.
View invoices, adjustments, and memos applied to your account
3.3.
Look at the details of an invoice or memo.
3.4.
View promotional credits applied to your account
3.5.
Resolving declined payments on self-serve (autopay) accounts
3.6.
(Clients from India) Regulations from the Reserve Bank of India (RBI) led to a drop in automatic payments.
3.7.
Modifications to card data stored by Google
4.
Reopen a closed Cloud Billing account
4.1.
Restart services that were shut down
5.
Frequently Asked Questions
5.1.
How can I fix the Google Cloud project's billing requirement?
5.2.
What is Google billing?
5.3.
What is billing via API?
5.4.
Does Google make use of API?
6.
Conclusion
Last Updated: Mar 27, 2024

Resolving Billing Issues in GCP

Author Aditi
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Ashwin Goyal
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Introduction

The Google Cloud Platform is a collection of cloud computing services that Google offers. It employs the same internal architecture as Google for its consumer products, including Google Search, Gmail, Drive, and YouTube. In Google Cloud, a Cloud Billing account is created and used to specify who is responsible for paying for a specific set of Google Cloud services and Google Maps Platform APIs. IAM roles define who has access to an account for Cloud Billing. A Google payments profile is linked to a Cloud Billing account. In this article, we will discuss billing issues in the google cloud platform.

Let’s dive into the article to know more about it.

Resolve Cloud Billing issues

Google Cloud provides all clients free Cloud Billing Support if they need their Cloud Billing account assistance. Visit the Cloud Billing Support page for contact information if you'd want to speak with a support agent about a billing-related query or problem you're experiencing.

Google Cloud or Google Maps Platform unrecognized charges

Send a request to Cloud Billing Support using the Unknown Google Cloud Charge Inquiry form if you got an unexpected invoice for Google Cloud or Google Maps Platform services or notice charges for Google services that you do not recognize.

Disputed charges

Your bank will classify any charge you've disputed as a chargeback if you've contacted them. In such circumstances, Google is notified of the disputed charge by your bank. Google does as follows after being notified:

  • Notifies you by email that your complaint has been received.
  • Review the specifics of the disagreement and the supporting information you supplied.
  • Sends a recommendation to your bank based on the findings of that analysis. This information can support or refute the complaint you made.

 

Depending on the choice, your Cloud Billing account can alter in one of the following ways:

  • If Google accepts your disputed claim, your Cloud Billing account will reflect a rectified charge. You don't need to do anything; you can see the correction in your transaction history.
  • The disputed charge won't be refunded to you if Google disagrees with it, and the bank that issued the card doesn't rule in your favor in the chargeback dispute. Your account will continue to function.
  • Your account will have an overdue amount if Google rejects your challenged charge and the card-issuing bank upholds your side of the argument. Making a manual payment will allow you to maintain service on your account.

Missing Cloud Billing transactions or documents

Documents and transactions related to cloud billing are available in the Google Cloud console.

  • Learn how to locate the invoices, statements, and payment receipts that are part of your Cloud Billing account.
  • Become familiar with how to view your transaction history.

Contact Cloud Billing Support for help if you have trouble locating a document or transaction about a Google Cloud service or the Google Maps Platform API.

Request a refund

For example, if you make an early payment and still have money left over, you can be qualified for a refund if you have unused cash in your account. In the following circumstances, Google Cloud does not provide refunds:

  • You still have credit from a promotional code in your billing account.
  • You owe money on balance. If you're uncertain, choose a billing account and click the Payment overview page to see if your billing account has an unpaid balance.
  • To seek a refund, you must be the Cloud Billing account's Billing Administrator.

 

To make a refund request:

  • Log in to the Payment overview page for your Cloud Billing account in the Google Cloud dashboard.
  • Go to Payment overview.
  • Select the Cloud Billing account you want to make a refund request at the prompt. The chosen billing account's overview page for billing payments opens. The Request a refund button appears if you have credit on your account.
  • Click Request a refund.
  • Verify your payment method to get your refund. Refunds are made using the original payment method you used.

Note: Contact support and submit a valid bank account to obtain your refund if an issue with your original payment method prevents the refund from being processed.

If your refund request is approved, refunds are credited back to the payment method connected to your Cloud Billing account.

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Viewing credits and adjustments

You get adjustments when Google needs to change the balance in your account. Adjustments take the form of credits and debits, which lower your account balance or add to the number of invoices that need to be paid. If your account is set up for monthly billing, you can also get notes whenever a modification is made.

  • Credit memos may be applied to current invoices to lower the amount you must pay, or they may be left on your account as unapplied credits that you may choose to apply to invoices at your discretion. Unapplied credits or payments will appear above your invoices if you have any. Contact our collections team and let them know how you wish to apply for an unapplied payment or credit.
  • Debit memos function as supplementary bills that you are required to pay.

You might also have promotional credits added to your account separately. Promotional credits are applied to future use costs, unlike adjustments.

Understand memos and adjustments

Credit and debit adjustments to your invoiced Cloud Billing account are detailed in credit and debit memos.

  • Adjustments that lower the amount you must pay for the month in which the credit adjustment is implemented is described in credit memos.
  • Adjustments that raise the amount you must pay for the month in which the debit adjustment is implemented are described in debit memos.

Both a memo's issuance month and the month in which an adjustment is made to your invoice are possible. Memos may be applied to a current, past due, or upcoming invoice. For instance, a credit note could be sent out in April to record a credit adjustment made to a March invoice. Similarly, a credit memo may be sent out in May outlining a credit adjustment that will be applied to your invoice from June.

When a credit memo is used to pay off an invoice, the invoice reflects the credit memo amount as payment, lowering the remaining balance due. The following table outlines how each page, report, or output reflects credit and debit memos.

Memos and adjustments

View invoices, adjustments, and memos applied to your account

In Cloud Billing, the Documents page allows users to examine invoices, changes, and memoranda.

  • Log in to the Google Cloud console.
  • Sign in to the Google Cloud console
  • Select Billing from the Navigation Menu on the console.
  • One of the following actions should be taken if you have multiple Cloud Billing accounts:
    • Select Go to connect a billing account to handle Cloud Billing for the current project.
    • Choose to Manage billing accounts and the account you wish to manage to find a different Cloud Billing account.
  • Click Documents in the Billing navigation menu.

 

On the Documents page:

  • All documents issued for your Cloud Billing account are listed in a table you will view.
  • To find specific documents, utilize filters and search tools.
  • See Get a Cloud Billing document such as an invoice, statement, or receipt for further details on the features and capabilities of the documents page.

Look at the details of an invoice or memo.

Click the row of the invoice or document you want to view information for from the Documents table. You see document header information in a pop-up window, including the invoice or memo number, total, status, purchase order number, account information, and more.

  • The addresses used to mail and email the document and any invoices or credit/debit notes that pertain to it are listed in the Document Activity section.
  • A list of documents and document types that relate to the document you are viewing can be found in the section titled "Associated documents."

View promotional credits applied to your account

On the Billing Account Overview tab of the Billing Overview page of the Google Cloud dashboard, promotional credits can be accessed.

  • Log in to the Google Cloud console.
  • Sign in to the Google Cloud console
  • Select Billing from the console Navigation menu after it has been opened.
  • One of the following actions should be taken if you have multiple Cloud Billing accounts:
    • Select Go to connect a billing account to handle Cloud Billing for the current project.
    • Choose to Manage billing accounts and the account you wish to manage to find a different Cloud Billing account.

 

On the Billing Account Overview tab:

  • If there are any credits on your billing account, a list of them is shown in the Promotional credits section. This summary excludes credits that have expired or been fully used.
  • To get a more thorough list of all your credits, including expired and used-up credits, select Credit information. The credit name, Status (available or expired), Remaining value, Original value, Type (recurring or one-time), Credit ID (which shows on bills), Scope (if the credit is limited to specific services or SKUs), Start date, and End date are all displayed for each credit.
  • No credits are associated with this billing account if Promotional credits are absent from the account overview page.

Resolving declined payments on self-serve (autopay) accounts

When a payment is rejected, we could stop providing your services until the payment can be processed. In a few easy actions, you can restart your services.

  • Learn the cause of the deterioration. On the Transactions page, you may see information about refused payments for your billing account. You could view the date, amount, and the reason for the drop in your transaction history if your bank shared it with us. (Remember that your bank or credit card company, not Google, declines payments.)
  • Contact your bank or credit card provider. Contact your bank or credit card company if you can't figure out why your payment was refused or if you can't fix the problem. They should be able to identify the issue and assist you in solving it if you provide them with the date and sum of the denied payment.
  • Note: Due to Indian banking laws, your card may be refused if you are a customer. Find out how to handle refused recurring payments in India.
  • Reactivate your payment method. Here's how to re-enable it after you've spoken with your bank and confirmed that the payment method would function:
    • Log in to the Google Cloud console.
    • Sign in to the Google Cloud console
    • Select Billing from the Navigation Menu on the console.
    • One of the following actions should be taken if you have multiple Cloud Billing accounts:
      • Select Go to connect a billing account to handle Cloud Billing for the current project.
      • Choose to Manage billing accounts and the account you wish to manage to find a different Cloud Billing account.
    • Choose the Payment method from the Navigation menu for Billing.
    • Locate the payment method, then double-check that all information is accurate.
    • Click Fix just below the payment method details.
  • Make a payment. You can make a manual payment once you've spoken to your bank and confirmed that the chosen payment method would function. The money may take a while to post if you use a bank account.
     

Keep this in mind:

  • You might have to manually restart some services after you have enabled your payment method once more. See Restarting Google Cloud Services for more details.
  • Your BigQuery exports are on hold while your Cloud Billing account is not in use. Your BigQuery export is not backfilled with data for the time that your account was inactive when you enabled your payment method again.
  • A charge for your unpaid balance will be applied automatically if you reactivate your payment method without first making a manual payment. The payment may not be processed for several hours. Reactivate your account by making a manual payment or adding a new payment method if the payment is unsuccessful after one business day from the time you re-enabled your payment method. See Make a Manual Payment or Add, Remove, or Update a Payment Method for more details.
  • By adding a backup credit card, you can keep your services functioning. We charge your backup card only if your primary form of payment is rejected. See Add, remove, or change a payment method for additional details.
  • Some resources might be taken out of the projects connected to your account if your billing account is inactive for an extended period. Your Compute Engine resources might be deleted, for instance, if you use Google Cloud. Recovered resources cannot be restored.

(Clients from India) Regulations from the Reserve Bank of India (RBI) led to a drop in automatic payments.

We might not be able to charge you automatically for new Google Cloud accounts due to Reserve Bank of India (RBI) rules for one of the following reasons:

  • Automatic payments are not supported by your card.
  • Your consumption expenses exceed the 5,000 ceiling for automatic payments imposed by the RBI.
     

You receive the following error message in these circumstances: Your card does not support automatic recurring payments. If your automated payments are being rejected, we advise choosing one of the following solutions to maintain your services:

  • Pay manually for the services you use. Additionally, you have the option to add funds to your account manually.
  • Add another card, if you can.
  • Consider dealing with a nearby reseller who could be able to help you transition to invoiced billing or be able to accept other payment methods. On the Google partners page, you may find a list of resellers.

Modifications to card data stored by Google

Google will no longer be able to save your card information in the existing format as of October 1, 2022, due to Reserve Bank of India (RBI) restrictions regarding card storage. Depending on your card, you may permit us to save your card information in a manner compliant with RBI guidelines.

Reopen a closed Cloud Billing account

If your Cloud Billing account was terminated owing to an account problem (such as non-payment of your balance), you might need to manually restart your Cloud Billing account once the issues have been resolved.

Restart services that were shut down

Shutting off your Google Cloud services may result from problems with your Cloud Billing account. After your account is settled, if this happens, you might need to restart some services manually.

  • All connected billable services in all projects using that Cloud Billing account were halted if your Cloud Billing account was closed.
  • Only the resources used by your project were stopped if it was terminated.

Any services you want to restart manually must be done in either scenario. This pertains to Google Cloud and consists of persistent solid-state drives, ephemeral IP addresses, and Compute Engine virtual machine (VM) instances (SSD). Except for virtual machine instances with local SSDs, almost all instances can be stopped and restarted. Some resources might be deleted if your Cloud Billing account or project is shut down for an extended time. Resources that have been removed cannot be recovered.

You must restart your Google Cloud instances as follows to restore your Google Cloud services:

  • Log in to the Google Cloud console.
  • Sign in to the Google Cloud console
  • Go to the menu and choose Compute Engine.
  • Choose VM instances from the Compute Engine drop-down option.
  • Pick a project if you are asked to.
  • The checkboxes next to the instances you want to launch should be selected.
  • The instances can be restarted by clicking the start play_arrow.

After re-enabling payment, most instances can be restarted immediately; however, Google Kubernetes Engine clusters can take up to 60 minutes to recover.

Note: You should double-check your external DNS configuration after restarting the instance.

Frequently Asked Questions

How can I fix the Google Cloud project's billing requirement?

Log in to the Google Cloud dashboard and visit the Manage billing accounts page. Select the My projects page to display a list of projects and the Cloud Billing account connected to each project. Locate the project you want to restore billing for from the list of projects, and then click the menu (more vert) icon next to it.

What is Google billing?

You may make money from your Android app by selling digital goods and content through the Google Play billing system. Using Google Play's billing system, you can offer one-time products or recurring subscriptions.

What is billing via API?

The external billing system's contact with the Content Delivery Server is handled via the Billing API. A BillingInfo object keeps track of the billing transaction's specifics. How the transaction is handled is decided by the billing adapter, which is your implementation of the BillingManager interface.

Does Google make use of API?

Google Cloud APIs provide programmatic interfaces to Google Cloud Platform services. They are an essential component of the Google Cloud Platform. They enable you to quickly and inexpensively add the power of everything from processing to networking to storage to machine learning-based data analysis to your apps.

Conclusion

In this article, we have extensively discussed resolving billing issues in the Google cloud platform. We have also discussed resolving cloud billing issues, viewing credits and adjustments, how to reopen a closed cloud billing account, and more in detail.

We hope this blog has helped you enhance your resolving billing issues in GCP knowledge. If you would like to learn more, check out our articles on introduction to cloud computingcloud computing technologiesall about GCP and AWS Vs. Azure Vs. Google Cloud. Practice makes a man perfect. To practice and improve yourself in the interview, you can check out Top 100 SQL problemsInterview experienceCoding interview questions, and the Ultimate guide path for interviews.

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