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Table of contents
About Amdocs
About the Role
Salary as Technical and Business Operations Analyst at Amdocs 💰
Requirements for Technical and Business Operations Analyst at Amdocs 
Technologies and Skills Required
Perks and Benefits
Preparation Strategies
✍️Interview Resources
✍️Coding Resources
✍️Aptitude Resources
✍️Requirement Engineering Resources
✍️Process Modeling Resources
Career Map
Frequently Asked Questions
What does a business analyst do?
In which year was Amdocs found?
How many interview rounds are there in Amdocs?
What does Amdocs stand for?
What are the Technologies required for Technical and Business Operations Analysts at Amdocs?
How can I prepare for the Amdocs interview?
Last Updated: Mar 27, 2024

Technical and Business Operations Analyst at Amdocs

Author yuvatimankar
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Amdocs is an MNC founded in 1982 in Isreal and is currently headquartered in Chestfield, Missouri. Amdocs is a leading software and service provider to the most successful media and communication companies. Customers of Amdocs reinvent themselves. Ordinary shares of Amdocs are listed on the NASDAQ Global Select Market under the symbol DOX, and the company went public in the year 1998. 

Technical and business operations analyst at amdocs

About Amdocs

About Amdocs

📌Amdocs' customers spread different lines of business such as wireline, wireless, broadband, cable and satellite services, and mobile financial services providers. 

📌 Amdocs supports a range of technologies like IT modernization, Cloud, and DevOps. 

📌 The client base of Amdocs includes over 350 customers in more than 85 countries across the globe.

📌 Revenue generated by Amdocs in the fiscal year 2016 was $3.7 billion. As of 2021, its revenue has come to $4.3 billion. Amdocs has a global workforce of more than 25,000 professionals. 

📌Its support and development centers are located worldwide, including Canada, Brazil, India, Ireland, Israel, Mexico, the Philippines, the United Kingdom, and the USA. In this article, we will discuss the job opportunity of Technical and Business Operations Analyst at Amdocs.


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About the Role

The Technical and Business Operations Analyst at Amdocs has the following responsibilities:

About the role

✍️ The Technical and Business Operations Analyst at Amdocs will lead and mentor a team within a particular task or project.

✍️ They will be responsible for KPIs, processes, and communication within the project

✍️ To guide and assist the team in determining and analyzing production issues, determine ways to prevent them, track recurring issues, or suggest a permanent fix. 

✍️ They will also have hands-on work as Technical and Business Operations Analysts at Amdocs whenever required; they will guide and assist teams in problem resolution, providing technical coaching, mentoring, and knowledge management. 

✍️ The Technical and Business Operations Analyst at Amdocs will identify process changes that lead to efficient operations and set the processes for the team's advantage, ensuring process alignment and mentoring.

✍️ They will guide the team to resolve technical issues, develop new and better ideas, and enhance processes as needed for bill audits, running maps, and service desk tickets.


Salary as Technical and Business Operations Analyst at Amdocs 💰

Average Annual Salary ₹ 5,38,169 (6% more than the average Technical And Business Operations Analyst in Software product companies).
Estimated In-hand Salary ₹ 40,630 - ₹ 41,786 / month


The salary figures mentioned above are subject to change.

Requirements for Technical and Business Operations Analyst at Amdocs 



📌 You need to have 6 years of relevant industry experience

📌 You need to have extraordinary communication skills and the ability to respond to customer queries quickly

📌 You are required to have the ability and understanding of business needs and manage 24 X 7 shifts

📌 Must have Good hands-on technical knowledge

📌 You are required to have experience of working in ambiguous situations, working under pressure, and flexible work hours

📌 You need to have production - oriented with a sense of urgency and sensitivity to production requirements.

📌 You must have excellent domain knowledge in incident handling, audit processes, and production management.

📌 Also, you need to have experience in complex global, matrix organizations working across multiple time zones

Technologies and Skills Required



💥Analytical skills: Research analysts use a wide range of methods such as data mining, forecasting, and statistical analysis to examine and interpret data. They should identify the appropriate software packages and understand programming languages to develop and design new techniques and models.

💥 Problem Solving skills: Analysts are required to be able to diagnose problems based on the information given to them. Then they analyze relevant information to solve the problems.

💥 Writing skills: They need writing skills because they have to write memos, reports, and other documents explaining their findings and recommendations.

Perks and Benefits

Perks and Benefits

🥇Amdocs provides employees with generous holidays gifts

🥇Amdocs has a generous paid parental leave policy

🥇 Employees enjoy a wide range of fun company activities for families as well

🥇 Employees can explore internal mobility opportunities.

🥇 Employees can access tons of complementary learning and upskilling programs to stay on top of what's new in your Field

🥇 Employees can take paid time off to follow what they are passionate about

🥇 Employees can stay grounded with well-being and mediation courses, lectures, and self-development tools

Preparation Strategies

Though applicants may require a master's degree for most operations research positions, a bachelor's degree is enough for an entry-level position. 

Preparation Strategies


📌 Because operations research is based upon quantitive analysis, applicants need extensive coursework in mathematics. 

📌Courses include calculus, linear algebra, and statistics. Course Knowledge in computer science is important because analysts depend upon advanced statistical and database software to analyze and model data. 

📌Other courses are also helpful such as economics, engineering, and political science because operation research is a multidisciplinary field with a huge range variety of applications.

✍️Interview Resources

✍️Coding Resources

✍️Aptitude Resources

✍️Requirement Engineering Resources

✍️Process Modeling Resources

Career Map

Career Map

🗒️Earn a Degree : 

  • To begin your Operations Analysts career path, the first thing that is required is a Bachelor's Degree in Computer Science or a related field to remain a competitive option for other employers.
  • It would be best if you focused on industry-specific skill development at the time of your education to be appropriately equipped when applying for fresher positions and entering the job force. 
  • An operation Analyst internship may be required to earn your Bachelor's Degree and acquire necessary on-the-job skills.


🗒️Choose a Speciality in your Field :

  • As a Technical and Business Operations Analyst at Amdocs, you are required to choose a specialty within your domain. Identify the part of the operation analyst domain you feel confident in, and then continue taking active steps towards growing your path.


🗒️ Advance in Your Business Operation Analyst Career:

  • For advancing in your career path as a technical and business operation analyst at Amdocs, it can take 2 years as a fresher-level operations Analyst to progress to the senior operation analyst position. It may be required to gain additional education, an advanced degree such as a Master's Degree in a related field, or specific certifications to advance your career.

Frequently Asked Questions

What does a business analyst do?

Business analysts analyze current and previous business data with the primary objective of enhancing organizational decision-making procedures.

In which year was Amdocs found?

Amdocs was founded in the year 1982 in Isreal.

How many interview rounds are there in Amdocs?

The Amdocs interview process involves 3-4 rounds. Depending on your technical skills, it takes at least one to two weeks for the interview process to be completed.

What does Amdocs stand for?

AMDOCS. American Directories Operations & Computerized Systems (corporate care & billing software company).

What are the Technologies required for Technical and Business Operations Analysts at Amdocs?

Technologies required are Linux, PLSQL, Production Support, Unix, and Application support.

How can I prepare for the Amdocs interview?

You should be prepared with the Data structures and Algorithms(DSA), DBMS, Networks(CN), OOPs concepts, and a programming language of your choice. Students are expected to write codes in the interview.


In this article, we discussed Amdocs and the Technical and Business Operations Analyst position at Amdocs. We started with the basic introduction of Amdocs, and we saw About the role, Salary and perks, Skills required, Key responsibilities, Preparation strategy, and career map for the position. 

For topics or career options related to Amdocs, you can visit 


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