Introduction
Accurate and prompt research, diagnosis, troubleshooting, and resolution of customer concerns are the responsibilities of a technical support engineer. You will be in charge of utilizing various hardware, software, and system configurations while adhering to established protocols to escalate unresolved issues to the relevant internal departments.
IT assistance is challenging. Hours of patience, accuracy, and time management are required, frequently without pauses. It will be tricky for you if you cannot work under pressure.
CIO.com says technical support experts are among the ten most sought-after tech professionals for 2022. Even though these are entry-level positions, they often offer a living wage compensation, regular daytime work hours, and a pleasant and professional workplace.
We'll discuss the Technical Support Engineer position at Dell in this blog.

Dell Preparation Guide
The world-class support provided by Dell Technologies doesn't end when a customer buys one of their cutting-edge products. Customers can contact Technical Support staff by phone, email, online, or on social media whenever they need assistance.
No matter how difficult the task, they are up to it. Technical engineers respond to Dell Technologies product setup, usage, configuration, customization, and operation inquiries. They deploy technology to offer remote diagnostic technical support in urgent situations.
Suppose there is a problem with a customer's product. In that case, they will investigate it, pinpoint the root cause, recommend a fix, and record the issue.
What you'll accomplish by working at Dell:
As a technical support engineer, you will handle complicated technical problems while improving procedures, standards, and tactics to enhance our support services.
When a technically complex customer issue is reported via the web, phone, chat, or email, you will:
• Take ownership of it and work closely with the customer until it is fully resolved
• Document pertinent information
• Ensure that the customer is promptly informed about their issue's overall status.
• Resolve customer issues by closely collaborating with engineering, SE, and other multi-functional teams.
• Provide Engineering with accurate information so they may increase the quality and dependability of their products.
• Ensure that clients are given the utmost respect and promote operational excellence by using quality closures

For practice questions, follow this link.
Ways to Join Dell
Three rounds of the Dell interview process will be used to determine a candidate's core competencies:
Written Test Round
There are three main sections in this round:
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Mathematical, logical, and verbal reasoning tests make up the general aptitude test.
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The technical ability test includes inquiries about Operating Systems, Algorithms, Data Structures, Programming Languages, and Networking-related topics.
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There are three coding questions in this test.
Here is one of the experiences you can read to get an overview.

Technical Round
For the second written stage of the interview at the business, candidates must optimise the code they developed. Questions about Data structures, algorithms, and SQL were posed by the interviewers. The technical skills listed on a candidate's CV may change as a result of the interview questions. Puzzles are frequently included in the Dell interview process.
HR Round
Behavioral and scenario-based questions in the HR round. The recruiter inquires about the candidate's goals and anticipated results from work to decide if they have the skills for the job and the organization.

Job Opportunities at Dell
Jobs like Software Senior Engineer, Technical Support Engineer, Lab Support Engineer, and Software Engineer 2 - Java, Microservices are available at Dell, with an average salary of 1 million per year (INR) and an Average Bonus of ₹104k rupees.

Technical Support Engineer at Dell

Requirements -
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Apply high-level technical expertise at the systems level to clients' problems in their data protection environment. Identify, record, and escalate customer complaints to senior resources when necessary.
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suitable hardware, networking, RAID, NAS, SAN, LAN, and Linux knowledge and experience of any flavor
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It would be advantageous to know virtualization technologies like VMware vSphere, Hyper-V, etc., as well as experience with backup programs like Commvault, NetBackup, and others.
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Two years or more of prior Avamar experience, Networker, or Data Domain technical support role
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Must have prior technical and customer service experience.
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Creating information for the knowledge database to share all knowledge learned about solving problems. Good cloud support knowledge
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Works well in a group setting. Excellent corporate communication abilities; knows how to interact with clients.
- Can work under pressure Support is a 24/7/365 operation. Therefore shift Work, holidays, and on-call duties will be necessary.
Salary and Perks

The average salary for Dell Software employees is below.

For those with less than one year of experience and those with more than eight years, the average Dell Technical Support Engineer salary in India is 5.2 Lakhs per year. The annual salary range for technical support engineers at Dell is from 3.4 to 8.2 lakhs rupees. Salary projections are based on 370 salaries from different Dell workers.
**The salaries as mentioned above are subject to change.**
Salary stats constantly change.In addition to a competitive wage, the corporation offers several benefits, including:
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Flexible scheduling and Strategic Planning
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Relaxed Attitude and attire
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Paid Vacations/Holidays
- Discretionary Work from home, telecommute or receive training, instruction, or Certification Reimbursement.