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Table of contents
What is Jira?
Key Jira Concepts
History of Jira?
Common Use Cases for Jira
How JIRA Works in Product Management
Benefits of Using Jira
Integrating Jira with Other Tools
Customizing Jira with Add-ons and Extensions
Getting Started with Jira
Jira Training and Resources
Frequently Asked Questions
What is Jira and why it is used?
What is the role of Jira?
Is Jira a tool or application?
Last Updated: Mar 27, 2024

What is Jira?

Author Rashmi
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Anubhav Sinha
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Jira, developed by Atlassian, is a popular project management and issue tracking tool designed to help teams plan, track, and manage their work efficiently. This article discuss what is jira, its key features, benefits, and use cases, as well as frequently asked questions related to the platform.

what is jira

What is Jira?

Jira is a highly customizable platform that allows teams to create, assign, and track issues, tasks, and projects. It helps organizations to improve productivity and enhance communication throughout the project lifecycle. The platform consists of three primary components:

  • Jira Core: Designed for business teams, Jira Core provides a streamlined project management solution for non-technical users.
  • Jira Software: Tailored for software development teams, Jira Software offers  Agile project management features, such as Scrum and Kanban boards, to help developers plan and track their work.
  • Jira Service Management: A helpdesk solution that allows IT and service teams to manage incidents, service requests, and change management processes.
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Key Jira Concepts

Jira is a project management tool that tracks and manages many teams and organizations' work. Here are the key concepts in Jira:


In Jira, Projects represent a specific body of work or tasks that must be completed. It can be created to manage several types of work, like software development, customer support, or marketing.


In Jira, issues are the primary entities that represent individual tasks, bugs, or requests within a project. They can be created, assigned, and tracked throughout their lifecycle. Issues can have various attributes, including a summary, description, priority, status, and assignee. They can also be categorized using labels, components, and custom fields.


In Jira, workflows are the lifecycle and status transitions of an issue. A workflow includes a series of steps or statuses that a problem can go through. For example:  "To Do," "In Progress," "In Review," and "Done." Each status change can trigger actions or notifications. It allows teams to manage their work effectively.


Boards provide a visual representation of issues and their status within a project. Jira provides different boards, such as Kanban and Scrum, which can be customized to fit specific team workflows. Boards help teams visualize their work, track progress, and collaborate effectively.

History of Jira?

Jira is a software tool that helps organizations to manage projects and track tasks. It was created by a company called Atlassian in 2002. It was mainly focused on helping software developers to track and fix bugs. It provides a way to keep track of software issues and reports. It makes it easier to find and fix problems. 

As time passed, Jira became a tool that allowed teams to plan projects, manage tasks, and collaborate effectively instead of tracking bugs only. Jira became popular because it can be fit according to different team needs. This flexibility made Jira useful for a wide range of industries and teams. Jira has continuously improved and added new features based on user feedback and changing need of industries. Different teams and industries, like software development, IT operations, marketing, and HR, widely use it. It helps them to manage their projects and tasks efficiently.

Common Use Cases for Jira

The common use cases for Jira are:-

  • Software development: Jira Software's agile project management capabilities make it an ideal choice for planning, tracking, and managing software development projects.
  • Bug and issue tracking: Teams can use Jira to identify, prioritize, and resolve bugs and issues, ensuring a high-quality end product.
  • IT service management: With Jira Service Management, IT and service teams can efficiently handle incidents, service requests, and change management processes.
  • Business project management: Jira Core enables business teams to plan, track, and manage their projects, improving overall efficiency and collaboration.
  • Cross-functional collaboration: Jira's flexibility allows teams from various departments to collaborate on projects and tasks, ensuring a unified approach to project management.

How JIRA Works in Product Management

JIRA is a tool that helps product managers organize and manage their work effectively. Here are how Jira works in product management:

  • Issue Tracking: Jira allows product managers to create and track issues that are related to product development like feature requests, bug reports, and improvement tasks. Each issue can be assigned a priority, status, and assignee. It enables clear visibility and accountability for the team.
  • Backlog Management: To create and manage product backlogs, product management uses Jira. Backlogs contain a list of all the desired features and enhancements for the product. Jira provides flexibility in organizing backlog items. It allows product managers to plan iterations and releases effectively.
  • Communication and Collaboration: Jira facilitates collaboration among product managers, development teams, and stakeholders. Users can leave comments, attach files, and mention team members in issue discussions. It ensures effective communication and knowledge sharing. Jira's mentions and notifications informed about changes and updates.
  • Custom Workflows: Jira allows product managers to define custom workflows that their product development processes. Workflows can include stages like "To Do," "In Progress," "In Review," and "Done," with associated status transitions. It helps to maintain regularity and provides clear visibility into the progress.

Benefits of Using Jira

The benefits of using Jira are:-

  • Improved project visibility: Jira offers real-time visibility into project progress, helping teams identify issues and bottlenecks early on.
  • Enhanced collaboration: With its robust collaboration features, Jira encourages communication and teamwork among team members.
  • Streamlined processes: Jira's customizable workflows enable teams to standardize their processes and improve efficiency.
  • Informed decision-making: Jira's reporting and analytics tools provide valuable insights, allowing stakeholders to make data-driven decisions.
  • Scalability: Jira's flexibility and extensive range of features make it suitable for organizations of all sizes, from small businesses to large enterprises.

Integrating Jira with Other Tools

Jira can be integrated with a wide range of third-party tools and applications, further enhancing its functionality and streamlining workflows. Some popular integrations include:

  • Development tools: Jira can be integrated with version control systems like Git and Bitbucket, as well as continuous integration and deployment tools like Jenkins and Bamboo, allowing developers to manage their code and build pipelines within the Jira ecosystem.
  • Communication platforms: Integrating Jira with communication tools like Slack or Microsoft Teams enables teams to receive real-time updates and collaborate more effectively.
  • Customer support: By connecting Jira with customer support platforms like Zendesk or Freshdesk, teams can streamline their issue tracking and resolution processes.
  • Time tracking and invoicing: Integrating Jira with time tracking tools like Toggl or Harvest allows users to track time spent on tasks and generate accurate invoices.
  • Document management: Jira can be connected to document management systems like Confluence, Google Drive, or SharePoint, ensuring seamless access to relevant documents and resources.

Customizing Jira with Add-ons and Extensions

Jira's functionality can be further enhanced with add-ons and extensions available through the Atlassian Marketplace. These add-ons allow teams to tailor Jira to their specific needs, integrating additional features and tools into the platform.

jira extension

Some popular Jira add-ons include:

  • Tempo Timesheets: A time tracking and reporting tool that helps teams plan, track, and manage their work hours efficiently.
  • Zephyr for Jira: A comprehensive test management tool that enables software development teams to plan, execute, and report on their testing efforts.
  • Structure for Jira: A project portfolio management tool that provides advanced planning, tracking, and visualization features for large-scale projects.
  • Automation for Jira: This add-on simplifies the process of automating repetitive tasks and processes, improving efficiency and reducing manual effort.

Getting Started with Jira

To start using Jira effectively, follow these steps:

  • Sign up for a Jira account: Choose the Jira product that best fits your team's needs (Jira Core, Jira Software, or Jira Service Management) and sign up for an account on the Atlassian website.
  • Configure your Jira instance: Customize your Jira instance by setting up projects, configuring workflows, and defining issue types to align with your team's processes.
  • Invite your team: Add your team members to your Jira instance and assign them appropriate roles and permissions.
  • Create and prioritize tasks: Begin creating tasks and issues within your projects, prioritizing them based on their urgency and importance.
  • Track progress: Utilize Jira's reporting and analytics tools to monitor project progress and ensure that your team stays on track.
  • Iterate and improve: Continuously refine your Jira workflows and processes to better align with your team's evolving needs and priorities.

Jira Training and Resources

To maximize the benefits of using Jira, consider utilizing the following training and resources:

  • Atlassian University: Atlassian University offers a range of Jira training courses, from beginner to advanced levels, to help users gain proficiency in using the platform.
  • Documentation: Consult Atlassian's comprehensive documentation for guidance on using and customizing Jira effectively.
  • Community forums: Join Atlassian's user community to ask questions, share knowledge, and learn from the experiences of other Jira users.
  • Webinars and workshops: Attend webinars and workshops focused on Jira best practices and use cases to gain practical insights and tips.

Frequently Asked Questions

What is Jira and why it is used?

Jira is a project management tool developed by an Australian software company to manage tasks, track project progress, and facilitate team collaboration. It helps organizations to improve productivity and increase communication.

What is the role of Jira?

Jira is a versatile project management tool. Software development teams use it to plan, track, and manage their projects, including tasks, bugs, and new features. It provides a centralized platform for collaboration and workflow management.

Is Jira a tool or application?

Jira is a bug-tracking tool that allows software developers to plan, track and work faster. Jira is the source of information for future software releases. Developers can design new features to be added and bugs to be fixed in the next release.


Jira is a powerful and versatile project management tool that can be customized to suit the needs of various teams and industries. With its robust feature set, including customizable workflows, issue tracking, collaboration tools, agile project management capabilities, and integration with other tools, Jira helps organizations improve their project visibility, streamline processes, and enhance collaboration. 

Recommended Reading:

1. Jira Interview Questions

2. Web Services

We hope this blog helped you to understand what is jira and how to get started with it. You can refer to our guided paths on the Coding Ninjas Studio platform. You can check our course to learn more about DSADBMSCompetitive ProgrammingPythonJavaJavaScript, etc. 

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