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AGM - Process Excellence - US Healthcare BPO - Blackbelt Certified

10 - 15 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 552 Job Views: 1276

Job Description

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    AGM - Process excellence- US Healthcare BPO (must have -US healthcare experience, BB certification ) (non-IT) night shift

    Key areas of responsibilities (KRAs) - Manage portfolio of improvement / reengineering projects for the vertical

    - Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc

    - Lead Capability building of the operations/support function teams in improvement methodologies

    - Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

    - Mentor and lead improvement projects

    - Generate business impact through Improvement initiatives.

    Required Candidate profile

    Desired skill sets

    - Strong analytical skills

    - Strong facilitation skills

    - Customer facing and interaction abilities.

    - Excellent interpersonal and communication skills

    - Ability to conduct end to end process mapping and managing process improvement/process re-engineering

    - Ability to manage portfolio of improvement/reengineering projects

    - Ability to develop process frameworks

    - Sound knowledge of tools/technologies in ITES and support functions

    - Work experience as Quality consultants will be an added advantage.

    - Ability to train and conduct workshops

    - Ability to work across various geographies.

    Desired qualifications (including certifications) - Graduate

    - Master's in Business Administration or any Post-graduation will be an added advantage.

    - Certified Six Sigma Master Black Belt with minimum 3 years of experience in the role of managing projects portfolio

    Desired years of experience - Around 10-15 years, 3-5 years of BPO experience preferably in Healthcare

    - Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.

    - Work experience in MNCs or reputed organizations will be an added advantage.

    Internal Customers, if any - Senior Management of the geography and client services

    - Operations/support functions

    External Customers, if any.

Salary: Not Disclosed by Recruiter

Industry: Accounting, Finance

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Senior Management


Employment Type: Full Time, Permanent



UG: Any Graduate - Any Specialization

PG:MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

InnoQuest Consulting

Leading Client
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