OYO is hiring for AGM / Captain for Udaipur location.
Please find the Job Description below:
General Roles and Responsibilities include:
Complete property management of 30-50 Homes, depending on geographical area and other factors
Ensuring great Guest Experience at the properties in the portfolio including call handling and expectation setting for the guests
HK resource management - roster / leaves approval etc. Vendor coordination for HK availability and task assignment
Managing operational expenses for the property including ensuring timely bill payments
Managing laundry and linen count for the properties, inventory count for HK tool kits, chemicals
Ensuring proactive Repair & Maintenance and Pest Control for the properties Handling Guest Escalations
Providing physical check-ins & check-outs for the guests and ensure properties are audited post checkout
Auditing the housekeeping and infra health of the property and proactively solving for issues
Cash collection from Pay at Hotel guests and depositing on time. Daily cash closing and maintaining cash hygiene
Collecting and updating the relevant property data like maplinks, addresses, direction SMSes etc.
Execution of peak management plan
Conducting post transformation audits of the properties
Problem solving, ready to be on field, take ownership in doing things
Good people management, team building and management skills
Strongly inclined to do high quality and impact work in and dynamic and unstructured environment
Should have 2-3 years of customer handling experience.
Should have worked in hospitality/Sales sector
Fluent in English
This is a field job and requires extensive travelling through out the day. Availability on calls on 24*7 basis might be required.
If interested do share updated resume on firstname.lastname@example.org
Required Candidate profile
1. Must have experience in Hospitality industry.
2. Must have 2 years of minimum experience.
3. Must have good communication skills.