AM Operations – Collections Voice

5 - 8 Years
Not Disclosed by RecruiterOpenings: 1Posted 14 days agoJob Applicants: 530Job Views: 622

Job Description

Responsible for the smooth functioning of the project.
Co-ordinate Staffing and Shift Scheduling and monitor roster adherence.
To deliver the program objectives with optimum utilization of resources viz. Manpower and infrastructure.
To ensure coordination within Operations & other departments to service & deliver the set objectives as mandated by the Client.
Track project reports daily, weekly & monthly. Monitor trend w.r.t. MR%, NSF%, Dollars Collected, Post Dates, Compliance ratings, Crucial Gap Ratios and other relevant client deliverables
Coordinate and attend project meetings to counsel the Team Leaders and agents in order to achieve the best of services, analysing the performance and suggesting measures to improve areas of concern.
Track data on absenteeism, volunteering in the project and act accordingly.
Coordinate with all concerned support depts. for any issues arising in the shift.
Responsible to create and run Monthly Business Reviews for the program.
Maintain discipline on the floor at all times. Take disciplinary action, whenever required and keep the SDM and HR Dept. informed about the same.
Comply with all ISO 9001 and ISO 27001 security and safety policies as laid down by the organization.
Report security incidents

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Sourcehov India Private Limited

With annual sales approaching $1 billion, SourceHOV provides specialized knowledge platforms, powered by decades of industry and customer-specific experience, to deliver solutions and services for major industries and government agencies. The company’s services and solutions result in improved quality and increased efficiency, and when coupled with data analytics, can provide critical quantitative insight to enhance business intelligence and support effective decision making. Companies from more than 50 countries, including more than half of the Fortune 100®, choose us as their trusted technology and operations partner for their mission critical processes. SourceHOV’s global workforce is made up of more than 15,000 employees across 14 countries and operate in more than 120 delivery centers.�
View Contact Details+

Recruiter Name:Rachel Volado

Contact Company:Sourcehov India Private Limited

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.