Co-ordinate Staffing and Shift Scheduling and monitor roster adherence.
To deliver the program objectives with optimum utilization of resources viz. Manpower and infrastructure.
To ensure coordination within Operations & other departments to service & deliver the set objectives as mandated by the Client.
Track project reports daily, weekly & monthly. Monitor trend w.r.t. MR%, NSF%, Dollars Collected, Post Dates, Compliance ratings, Crucial Gap Ratios and other relevant client deliverables
Coordinate and attend project meetings to counsel the Team Leaders and agents in order to achieve the best of services, analysing the performance and suggesting measures to improve areas of concern.
Track data on absenteeism, volunteering in the project and act accordingly.
Coordinate with all concerned support depts. for any issues arising in the shift.
Responsible to create and run Monthly Business Reviews for the program.
Maintain discipline on the floor at all times. Take disciplinary action, whenever required and keep the SDM and HR Dept. informed about the same.
Comply with all ISO 9001 and ISO 27001 security and safety policies as laid down by the organization.
Report security incidents
Salary: Not Disclosed by Recruiter
Role:Assistant Manager/Manager -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Sourcehov India Private Limited
Recruiter Name:Rachel Volado
Contact Company:Sourcehov India Private Limited