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AR Callers/sr AR Callers - US Healthcare

2 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 21 days ago Job Applicants: 1500+ Job Views: 855

Job Description

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    Issue Resolution Analyst, Customer Service

    We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.

    But enough about us, lets talk about you.

    You possess strong analytical, communication and organizational skills and be detail oriented, in order to provide on-going support in the client service department. You thrive in an environment where problem-solving and creative-solutions based approach is a way of life. You are excited by the prospect of working in a dynamic environment of continual change/improvement driven by our rapid rate of growth.

    The Team:

    Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross-functionally to improve client experience.

    Job Responsibilities:

    • Reviewing and resolve issues reported by our clients and internal stakeholders
    • Provide resolution that impacts processes across operations to optimize processes and prevent future issues
    • Adhere to SLAs and SLCs of the team
    • Contribute constructively to achieve the business goals of the team

    Typical Qualifications

    • Bachelors degree preferred
    • Minimum 2+ years of professional experience, US healthcare experience preferred  

    about athenahealth & Diversity Statement.

    Our Mission: To unleash our collective potential to transform healthcare.

    Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune.

    Our Culture: If you crave transparency, innovation and the ability to make an impact, youve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
    Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces.


    athenahealth Chennai
    9th Floor, Block A, SP Infocity (West wing)
    40, MGR Road, Perungudi
    Chennai - 600 096

    Contact Person - Ronald Praveen

    Interested candidates can share your resume to

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills

ar calling senior ar executive us healthcare ar executive senior ar caller EOB ar payment posting medical billing Denial Management rcm ar caller
Company Profile:

AthenaHealth Technology Private Limited.

athenahealth is a US based leading provider of physician billing, practice management and EMR using web-based technology. Our unique service approach focuses on delivering results to America's doctors. athenahealth India provides technology, process innovation and infrastructure support required to deliver the industry's unique and leading service for the physicians in the United States.

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Job Posted by

Ronald Praveen Senior Recruiting Analyst AthenaHealth Technology Private Limited. Chennai

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