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ASM SAP Operations Manager / Head

14 - 20 YearsHyderabad

Not Disclosed by RecruiterOpenings: 2Posted: 19 days agoJob Applicants: 1433+Job Views: 4250+
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Job Description

Dear Aspirant, 
Greetings from Virtusa !! 
We have a requirement for the position of ASM Operations Manager / Head Please find the below Job Description:

A minimum of 14+ years of experience working strong understanding IT / Application Management area with at least 8+ years related work experience
Should have Managed operations of Finance functions (A/P, A/R, Treasury, Reporting, General Ledger) in a multi-national company, maintaining day-to-day productivity of the team, inventing and implementing productivity practices.
Experience in SAP FICO ECC operational environments that have voluminous Batch and native processing on a daily basis Ops
Good Experience in ITIL Based Service Model and having good understanding of Incident/Change/Problem Management areas.
Establish good relationship with US partners - US technology and business partners.
Perform delivery management functions in an on-shore off-shore model, collaborating with US technology managers to identify and execute appropriate projects. Establish proper operating metrics and effect continuous improvement.
Manage a team size varying from 40 to 50 FTE's along . Managing team involves recruiting right talent, build, mentor and enable to them to perform to their potential.
Manage and drive multiple Support and Maintenance activities for different technology platforms
Proactive & creative development of support Strategy and enhance team productivity
Should plan and drive continuous improvement & quality throughout the support and Maintenance process
Lead team adherence to high quality standards, & delivery w/ high quality and efficiency
Ability to triage, quickly identify the most critical issues & put smaller issues to the side
Work cross team & collaborate with Technology Managers to ensure support and maintenance activities, including raising issues, exploring & communicating resolutions, and driving for results.

Market Skills and Certifications

Working Experience in ITIL based Support model handling SLA based Incident/Change/Problem Management work
Excellent in Partner Management , Communications and Reporting
Good working experience in Application and IT Support
Project Management Knowledge

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time

Company Profile

Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services. Using our enhanced global delivery model, innovative platforming approach and industry expertise, we provide cost-effective services that enable our clients to use IT to enhance business performance, accelerate time-to-market, increase productivity and improve customer service. We serve Global 2000 enterprises and the leading software vendors in communications & technology; banking, financial services & insurance; and media & information industries. We build and sustain application platforms for our clients that create competitive advantage.

Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the U.S., U.K. and Asia. Globally, Virtusa has been acknowledged and recognized by customers, industry associations and media among others. Some of the awards and recognitions include Dataquest-CMR IT Best Employers Survey -2012 (Ranked No. 5), International Business Award 2012(Stevie awards) , Britain Top Employers- 2012, American Business Award 2012,Boston Business Journal Fastest Growing Public Companies, Global Services 100, Fintech 100, Sri Lanka National HRM and others.
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Contact Details

Recruiter Name:Jaikrishnan T S

Contact Company:Virtusa