Greetings from Virtusa !!
We have a requirement for the position of ASM Operations Manager / Head Please find the below Job Description:
A minimum of 14+ years of experience working strong understanding IT / Application Management area with at least 8+ years related work experience
Should have Managed operations of Finance functions (A/P, A/R, Treasury, Reporting, General Ledger) in a multi-national company, maintaining day-to-day productivity of the team, inventing and implementing productivity practices.
Experience in SAP FICO ECC operational environments that have voluminous Batch and native processing on a daily basis Ops
Good Experience in ITIL Based Service Model and having good understanding of Incident/Change/Problem Management areas.
Establish good relationship with US partners - US technology and business partners.
Perform delivery management functions in an on-shore off-shore model, collaborating with US technology managers to identify and execute appropriate projects. Establish proper operating metrics and effect continuous improvement.
Manage a team size varying from 40 to 50 FTE's along . Managing team involves recruiting right talent, build, mentor and enable to them to perform to their potential.
Manage and drive multiple Support and Maintenance activities for different technology platforms
Proactive & creative development of support Strategy and enhance team productivity
Should plan and drive continuous improvement & quality throughout the support and Maintenance process
Lead team adherence to high quality standards, & delivery w/ high quality and efficiency
Ability to triage, quickly identify the most critical issues & put smaller issues to the side
Work cross team & collaborate with Technology Managers to ensure support and maintenance activities, including raising issues, exploring & communicating resolutions, and driving for results.
Market Skills and Certifications
Working Experience in ITIL based Support model handling SLA based Incident/Change/Problem Management work
Excellent in Partner Management , Communications and Reporting
Good working experience in Application and IT Support
Project Management Knowledge
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time