Accenture Hiring For Customer Service (voice)

0 - 3 Years
Gurgaon
Not Disclosed by Recruiter
Posted: 14 days agoOpenings: 1Job Applicants: 1477+Job Views: 4569+

Job Description

Responsibilities:
To place outbound calls to customers in line with company guidelines.
Receive inbound calls ensuring incidents are logged correctly.
To utilise up sell opportunities in achieving upsell targets for the team.
Resolve customer queries, ensuring that a high standard of customer service is maintained.
Manage and resolve all written customer communication presented by your team leader .
Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimized.
To work productively whilst maintaining exceptional call,data quality standards, in line with team targets.
To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.
To contribute to the team through open and regular communication.
Adhere to all company or departmental policies and procedures personnel and operational.
Ensure that product, technical, operational and customer knowledge is maintained at business requirements.
Maintain regular and punctual attendance in line with company policies and procedures.
To minimise customer complaints and escalations by providing exceptional service and call control.
To ensure that all technical equipment issues are reported to your team leader .
To demonstrate a positive working attitude at all times.
To be responsible for your own personal development.

Shifts:24*7
Job location: Gurgaon

Good Communication Skills Required

Interested Candidates can share their Cv on this mail id
Paromita.goswami@accenture.com

Regards
Paromita G
HRSS sourcing, Accenture operations

Paromita.goswami@accenture.com

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:1871

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