Accenture Hiring For Team Lead

5 - 8 Years
Hyderabad
Not Disclosed by Recruiter
Posted: 9 days agoOpenings: 1Job Applicants: 1455+Job Views: 2860+

Job Description

Eligibility criteria ;
  • Any graduate with 5-8 years of experience out of which 2 years of team handling experience is mandatory.
    • Oversee day to day functions of the team
    • Give direction and guidance
    • Devise training programs according to organizational requirements
    • Coach and Mentor team members
    • Delegate Responsibilities
    • Lead training sessions, webinars, workshops etc. in groups or individually
    • Keep and report data, Productivity, Quality, attendance etc...
    • Risk Assessment and Risk management
    • Determine overall effectiveness of programs and make improvements
    • Assist QA in preparing RCA
    • Work with team and client to come up with ideas of process improvement
    • Attend meetings (internal and external)
    • Responsibilities also includes 20% of the time in active production

    Preferred qualifications / skills:

    • Managed a team of 10 to 20 FTEs as a lead for at least 2 years
    • Graduate, preferably B Tech (CS/IT) or MCA
    • Solid logical and analytical skills
    • Certification such as CTT+ (Certified Technical Trainer) is a strong asset/Added advantage.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Recruiter Name:Deepesh

Contact Company:Accenture Solutions Pvt Ltd

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