Accenture IS Hiring For Service Desk(voice Process) – Bangalore

1 - 3 Years
Bengaluru
Not Disclosed by Recruiter
Posted: 17 days agoOpenings: 1Job Applicants: 1184+Job Views: 2291+

Job Description

Job Description:

Congratulations, we are delighted to inform you that we have an immediate opening with Accenture for Service Desk - Voice Process.

Experience: 1Year to 3Years
Location: Bangalore
Shifts: Rotational Shifts.


Job Description:

Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
Provides resolution to customer based on in scope processes
Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.


Support Type / Hours

1. Predominantly Voice Interaction support and also through email, chat & remote support.
2. 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.


Minimum Skill Requirement:

1. Bachelor degree or 3-year diploma
2. Good communication skills.
3. Good written communication skills with email etiquettes.
4. Fundamental Technical know-how on system trouble shooting

PLEASE FEEL FREE TO REFER YOUR FRIENDS FOR THE SAME!!!


If this is relevant to your profile.
Kindly send us your updated with the below mentioned details to the same email id: s.k.muthukrishnan@accenture.com

Regards,
Suganya
Accenture Service Pvt Ltd

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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View Contact Details+

Recruiter Name:Suganya

Contact Company:Accenture Solutions Pvt Ltd

Email :s.k.muthukrishnan@accenture.com

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