Accenture is Hiring Process Trainers For US Client

3 - 8 Years
Navi Mumbai
Not Disclosed by Recruiter
Posted: 29 days agoOpenings: 1Job Applicants: 110Job Views: 289

Job Description

JOB DESCRIPTION

  • 2-5 years prior call center training experience.
  • Documented customer service or seller service experience a plus.
  • Proven track record of following content from a facilitator guide as designed.
  • Success will be determined by following training materials as written without modification, on time/schedule.
  • Ability to manage a classroom effectively and manage pace based on multiple learning styles and paces.
  • People leadership that includes classroom and class management where they have removed people from the class based on attendance, assessment scores, or other criteria shown to negatively impact operations, training, or class progress and do so proactively on their own.
  • Proven experience where trainers put learner experience and outcomes first.
  • Ability to provide specific detailed feedback on training materials when needed. This includes verbal, written, and technical.
  • Are required to attend 100% of Train the Trainers (TTT) sessions in their entirety.
  • Must obtain CST Certification from the Client (Certified Specialty Trainer).
Skills Required:
Any Graduate 
should be comfortable working in US shifts(Night Shifts)

Kindly reach out to j.nellatuvellapil@accenture.com or 7738699528

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:Jilsha Sivaraman

Contact Company:Accenture Solutions Pvt Ltd

Telephone:7738699528

Email :j.nellatuvellapil@accenture.com

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