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Customer Success/ Customer Support - NSEZ Phase II, Noida

ProProfs.com
1 - 4 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 1 day ago Job Applicants: 76 Job Views: 1456

Job Description

 
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    Responsibilities -

    • You will work with Enterprise Customers and Business Leaders to understand their needs and map ProProfs products to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from sales through ongoing Account Management.
    • You will be responsible for customer onboarding, account management, product adoption, account growth and account success.
    • Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.
    • The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills.
    • Deliver a proactive Customer Contact Strategy to prevent Cancellation also help product team in development and revenue growth by providing relevant product feedback on a regular basis.
    • Act as an escalation point to drive resolution in a timely, proactive manner. This includes regular follow ups with the development/product team.
    • The incumbent should focus on in-depth product knowledge of all the products across ProProfs.
    • To act customers advocate and maintain close and cordial relationship with the customer and help them in renewing their contracts every year.

    Industry: SaaS ( Software as a Service)

    Functional Area:
    Account Management, Onboarding - New customer , Churn Management.

    Role: Onboarding / Churn Management

    Keyskills:

    • Excellent verbal, oral and written skills, good presentation skills, gathering feedback.
    • Set and manage expectations appropriately.

    Requirements:

    • 1- 4 years of experience in Account Management/Customer Success in a SaaS company of repute 
    • Cross-functional experience working across teams like - Inside sales, Product Developers.
    • Ability to resolve client issues
    • Inclination towards e-Commerce
    • Understanding of software as a service
    • Organized and reliable - Able to work as a team with little direction when necessary

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

ProProfs.com

We operate two leading websites: ProProfs.com & Marriage.com

ProProfs.com is a leader in online education providing tools for training & assessment.

Marriage.com is a website focused on marriage and relationships and were working to make it the world's leading relationship advice community for married couples.

We are visited by millions of users each month for our popular tools such as its quiz maker, survey maker & training maker. The site hosts 1,000,000+ pieces of content in 90+ languages, and is a leading platform for online quizzes with the world's largest library of professional tests & quizzes.

ProProfs products are used by many Fortune 500 companies such as Sony & Dell, along with users from leading educational institutes like Harvard & Yale.ProProfs is privately held, headquartered in Los Angeles, California.

You can read more about us at:

http://www.proprofs.com /about.shtml

You can glance through our Offices at:

http://www.proprofs.com/about /india-offices/
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Job Posted by

Molly Gupta Senior HR Executive ProProfs.com

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