Administrator-bmc Service Desk Express

6 - 9 Years
Pune, Mumbai
Not Disclosed by Recruiter
Posted: 10 days agoOpenings: 1Job Applicants: 58Job Views: 194

Job Description

  • Support and administration of "Magic - BMC SDE" / "Key2" service management application in the area of IT service management and IT asset management
  • Support technical setup ITIL processes in Magic / Key2 (Incident / Problem / Change / Request-Fulfillment / Release / Configuration Management)
  • Continuity and optimizing the operation of the Service Management applications
  • On demand error analysis and correction (Windows 2008, Windows 2016 / SQL 2016 / IIS / .net)
  • Creation and update of operative / user documentation
  • Assessment inquiries and improvement requests, systematic analysis and definition of technical solution descriptions
  • Further development of productive systems considering interfaces
  • Coordinate rollouts and take responsibility for thematic projects, as well as manage internal and external resources
  • Completed studies in computer science, training as a computer scientist (m / f) or comparable qualification.
  • Ideally experience with IT service management tools such as BMC Service Desk Express,
  • Know-how in ITIL processes and a good understanding of business processes
  • Knowledge of relational databases MSSQL and Reporting Tools (SSRS, Power BI)
  • good English in spoken and written
  • solution oriented attitude, customer and process orientation as well as team spirit and assertiveness
  • self-responsible and quality-conscious working methods as well as quick comprehension
  • analytical-conceptual skills
  • Independent execution of settlement runs and SAP exports
  • Deputy Project Manager for Service Management and ITSM projects
  • Solution oriented, customer and process orientation as well as team spirit and assertiveness
  • Ideally basic development experience in HTML5, Java, .net, XML Web Service development
  • self-responsible, responsible and quality-conscious working methods as well as quick comprehension
  • analytical-conceptual skills
  • willingness to keep the knowledge constantly up to date

Salary: Not Disclosed by Recruiter

Industry:Strategy / Management Consulting Firms

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Network Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

TUV SUD SOUTH ASIA PRIVATE LIMITED

www.tuv-sud.in
View Contact Details+

Recruiter Name:.

Contact Company:TUV SUD SOUTH ASIA PRIVATE LIMITED

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.