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Agm/dgm - Quality/process Excellence & Transactional Quality

12 - 18 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 977 Job Views: 1500+

Job Description

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    Roles and responsibilities 

    AGM/DGM - Quality/Process Excellence & Transactional Quality - Healthcare Business
    This opportunity is with a reputed BPO in the Healthcare Domain.

    Healthcare quality experience is mandatory.

    Key areas of responsibilities (KRAs) :
    - Manage a portfolio of improvement / transactional quality

    - Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc

    - Lead Capability building of the operations/support function teams in improvement methodologies

    - Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

    - Mentor and lead improvement projects

    - Generate business impact through Improvement initiatives.

    Desired skill sets

    - Strong analytical skills

    - Strong facilitation skills

    - Customer facing and interaction abilities.

    - Excellent interpersonal and communication skills

    - Ability to conduct end to end process mapping and managing process improvement/process re-engineering

    - Ability to manage a portfolio of improvement/reengineering projects

    - Ability to develop process frameworks

    - Sound knowledge of tools/technologies in ITES and support functions

    - Work experience as Quality consultants will be an added advantage.

    - Ability to train and conduct workshops

    - Ability to work across various geographies.

    Desired qualifications (including certifications) :

    - Graduate

    - Master's in Business Administration or any Post-graduation will be an added advantage.

    - Certified Six Sigma Green/Black Belt with a minimum of 3 years of experience in the role of managing projects portfolio

    Desired years of experience :

    - Around 10-15 years, 5-7 years of BPO experience in Healthcare

    - Preferably, should have leadership experience in the field of Quality/ Excellence/ Operations.

    - Work experience in MNCs or reputed organizations will be an added advantage.

    Internal Customers, if any :

    - Senior Management of the geography and client services

    - Operations/support functions

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Senior Management

Role:Head/VP/GM-Quality Assurance & Quality Control

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate - Any Specialization

PG:MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

InnoQuest Consulting

Leading Client
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Job Posted by

Amrita Recruitment Consultant InnoQuest Consulting Pune


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