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10 - 15 Years
Not Disclosed by Recruiter
Posted: 3 days agoOpenings: 1Job Applicants: 1876+Job Views: 3229+

Job Description

This position will be a part of a large client delivery team and is an integral part of the firm s strategy to build scalability and improve efficiency of PMO processes. This person will closely work with the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing etc
Project or Operational Support Planning
Lead end to end planning and execution of all PMO functions for large business verticals with multiple projects and workstreams and spearhead various PMO related programs and Operational initiatives across ZS
Provide leadership, mentoring and oversight to various projects and programs and help them setup robust PMO framework for effective delivery and execution
Provide strategic direction and establish governance model for effective and efficient outcome
Provide thought leadership and expertise to establish, enhance and disseminate PMO capabilities, processes and procedures across projects
Directs project management staff, and works with other department leaders to define, prioritize, and develop projects and programs
Guide project managers and other PMOs to continuously seeks areas of opportunities to improve project management practices and add value to their teams
Conducts weekly periodic meetings with all PMOs and project leads
Advise leadership andor business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business Initiatives
Manage PMO space or program budgets and resource allocations and ensure that the scope and budget are in control
Ensures open communication within space and project team; ensures that project status, issues and successes are communicated and documented
Responsible for conducting project review meetings with the PMO or project team and business review meetings with senior project and client leadership
Risk Management
Provide guidance to deploy risk management processes, proactively identify and highlight risks and develop appropriate contingency plans
Proactive seek any business risks that could impact the overall health of the project or business vertical and work with project managers to mitigate those by helping them create and track robust mitigation plans
Team Management
Lead a team of PMOs across a key geographic location
Responsible for mentoring PMO team and providing the direction required for meeting the project objectives
Client Management
Advise client or program leadership at the highest levels about on adding value by incorporating best of the class practices, models, ideas
Qualifications :
Graduate or post graduate with 10+ years of IT project management, Operational excellence and team management experience, in managing large PMO vertical and client accounts
Strong knowledge of PMI ITIL project management standards and terminologies. PMIPMP or ITIL certification desired
Thorough understanding of project management phases, techniques and tools & reporting
Experience in managing multiple projects at once and ensuring priority of issues and risks.
Understands projects KPIs and SLAs and able to perform both preparation & analysis of KPIs
Understands the prioritizes and able to escalates where necessary and prepare a risk mitigation plan
Strong ability to influence and implement processes, excellent oral and written communication skills, leadership skills and self-motivation

Salary: Not Disclosed by Recruiter

Industry:Strategy / Management Consulting Firms

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

ZS Associates India Pvt Ltd

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. More than 6,000 ZS professionals in more than 20 offices worldwide draw on deep industry expertise, leading-edge analytics, technology and strategy to deliver impact where it matters for clients across multiple industries.

ZS India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients
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Recruiter Name:HR

Contact Company:ZS Associates India Pvt Ltd

Reference Id:12496377