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Amazon is Hiring for Vcs/vts chat (work from Home) - Hyderabad

Amazon Development Centre (India) Pvt. Ltd.
0 - 5 yrs
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Sodexo, Internet Reimbursement, Night Shift allowance, Over timesodexo, transport allowance (If applicable), Night Shift allowance, Over time Posted 2 days ago Job Applicants: 4000+ Job Views: 16000+

Job Description

 
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    We are hiring for Work from home chat process, we invite freshers & experienced candidates both. Mininum qualification required is Intermediate.

    Job Role : Customer Service Associate


    Walkin Timings: Mon-Fri (10am- 3pm)

    Reference  : HR Reuben Thomas
    Contact Number:  8897504030 (Availability: 11am-8pm)
    Email ID- rgeo@amazon.com

    Venue: Amazon Development Centre India Pvt. Ltd, Building no 9, 10th floor, Raheja IT Park, Mindspace,
    Madhapur, Hyderabad.

    Passport size photograph and one Original Govt ID proof would be required for interviews.

    Compensation details:

    VCS Chat (work from home)- 2 LPA

    VTS Chat: 2LPA- 2.6LPA

    Additional benefits : Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time

    Job Description
    Customer Service Associate- VCS- India:
    Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
    You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
    Knowledge & Skills Required
    Desired skills:
    Action oriented, self-disciplined and organized
    Effective time management skills and ability to prioritize work time to ensure productivity and department standards
    Ability to communicate clearly with both internal and external customers
    Good comprehension skills - ability to clearly understand and address customer issues appropriately
    Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
    Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
    Good typing skills

    Preferred Criteria:
    Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
    Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
    Should ensure Work-like environment with no disturbance during the work hours.

    The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
    Customer Focus:
    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    Ability to empathize with and prioritize customer needs
    Demonstrates interpersonal skills with a diverse customer base
    Demonstrates conflict resolution, negotiation, and de-escalation skills
    Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    Ability to determine customer needs and provide appropriate solutions
    Maintain regular and reliable attendance, including the daily schedule as assigned
    Flexible with the working schedule; may be expected to work weekends, holidays and events
    Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
    Problem Solving Skills:
    Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    Ability to approach problems logically and rationally
    Action oriented and self-disciplined
    Organized and detail-oriented
    Ability to quickly and effectively prioritize work time in various departments to meet business need
    Ability to maintain composure in highly escalated situations

    Qualifications required
    Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

    Shifts: Rotational
    Benefits: NSA, OT, Sodexo Coupons.


Salary: Sodexo, Internet Reimbursement, Night Shift allowance, Over timesodexo, transport allowance (If applicable), Night Shift allowance, Over time

Industry: Internet / Ecommerce

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate, Graduation Not Required

PG:Any Postgraduate, Post Graduation Not Required

Company Profile:

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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Job Posted by

Reuben Thomas HR Amazon Development Centre (India) Pvt. Ltd. Hyderabad / Secunderabad

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