American Express is hiring for Customer Care Professional (Voice) based out of Gurgaon location.
Come visit us and see how you can kick start your career with American Express.!
Deliver to the Employees, Customer and Shareholder metrics as per goals
Adherence to quality and compliance guidelines
Ability to take quick decisions and respond to Customer inquiries
1-6 years of prior experience in international calling process
Customer service background
Able to work in 24/7 environment
Provide superior customer experience on calls to American Express Card Members
Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members
This role may be subject to additional background verification checks. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Graduate- Any Graduate with 1 year of experience in inbound calling(International)
Strong Interpersonal, Communication and Listening Skills.
Must possess Excellent Verbal Communication
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
Demonstrated Dependability/Self Motivating Skills
5 days working
2 rotational week offs
Interested Candidates can connect with Recruitment Specialist- Mahroush-8527980065
or Shruti- 9773610253
You can also share resumes on Mahroush.email@example.com or firstname.lastname@example.org
Perks and Benefits
Salary: INR 2,00,000 - 5,50,000 PA.
/ Call Centre
Functional Area: ITES
, Customer Service
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent