Work you'll do
As a Process Analyst, you will support the PM Specialists, Managers, and Senior Managers in executing the PM life-cycle. The PM Analyst is responsible for the transactional and operational tasks enabling seamless execution of the PM processes for the assigned business group. Due to Deloitte's data-driven PM process, the PM Analyst must be a detail oriented and an analytical thinker capable of producing high-quality deliverables leveraging PM data.
Â· Takes direction from the PM Specialists and Managers and escalates potential issues and concerns.
Â· Supports the execution of all PM processes. Troubleshoots process issues and provides solutions.
Â· Executes logistics as needed for PM-owned meetings under the direction of the PM Specialists and Managers.
Â· Prepares materials and reports in support of meetings ensuring high-quality deliverables.
Data analysis and reporting
Â· Generates PM reports and reviews reports generated by reporting team for identified processes ensuring high accuracy and quality
Â· Updates and reviews trackers and lists managed by the PM team
Â· Being the owner, maintains PM data and ensures it is accurate and corrected
Â· Reviews data output for risks and escalates issues as needed
Â· Initiates compliance reminders as required under the direction of the PM Specialists and Managers
Â· Drafts and sends out various emails with guidance from the PM Specialist
Â· Manages inquiries for all processes; escalates to PM Specialists or Managers as needed
Training and skills development
Â· Completes training courses to keep skill set up to date
Â· Discusses areas of improvement with PM Specialist and seeks out professional development opportunities to close potential gaps
Â· Advises other PM Analysts as needed on the PM processes and shares best practices to improve the process and gain efficiencies
Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Process Analysts are committed to excellence in delivering quality deliverables and thus enhancing internal stakeholders' trust and delivering value to the customer. The focus on data quality, building efficiencies, and stakeholder communication is paramount.
Â· Bachelor's degree with 0-2 years of experience/masters in HR/ Business Management/certification in HR
Â· Prior experience in generating reports and analyzing data
Required technical skills:
Â· Generates reports, interprets data, and identifies trends and performance insights.
Â· Communicates clearly.
Â· Moves work forward proactively with limited guidance from the PM Specialist.
Â· Thinks strategically and effectively, prioritizing tasks.
Â· Exhibits flexibility and learning agility.
Â· Demonstrates creative problem-solving skills.
Â· Manages rosters and lists on a continuous basis.
Â· Identifies and resolves issues effectively-knows when to escalate issues to Specialist and Managers as appropriate.
Â· Handles confidential information according to Deloitte Administrative Policy Release (APR)[NBC3] guidelines.
Â· Proficiency in Microsoft Excel and Microsoft PowerPoint is a must.
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: ITES
, Customer Service
Role Category: Operations
Role: Process Flow Analyst
Employment Type: Full Time, Permanent