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Apm-hr Business Partner

4 - 9 yrs
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1,00,000 - 6,00,000 P.A. Posted 17 days ago Job Applicants: 1041 Job Views: 836

Job Description

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    A HR Business Partner (HRBP) at eClerx, partners with HR Centres of Excellence (CoEs) to have lasting impact on Business imperatives and to ensure world class employee experience. In the role, a HRBP is aligned to a business function consisting of 600-800 employees. S/he is expected to deliver on the following aspects of the HRBP role

    Drive and effectively manage employee retention
    - Conduct regular and effective employee interactions to get feedback, and actionable pulse from the floor on an ongoing basis
    - Conduct timely trigger & retention discussions to pursue retention of key employees
    - Analyse and infer insights & trends from employee attrition patterns to provide detailed inputs for retention plans.
    - Drive & execute retention plans for the business in partnership with Operations managers

    Identify & Drive HR priorities for Business
    - Understand Business, priority and goals for respective stakeholders
    - Generate rapport and maintain relationship for effective partnering with Business
    - Identify HR levers for contributing towards business goals, generate value for business

    Partner and Deliver with effectiveness on key HR goals
    - Drive and implement initiatives to better employee experience on the floor
    - Be an able guide and partner for front line managers for effectively managing their teams
    - Partner & coach front line managers for effective performance management during appraisals

    HR Metrics
    - Strong in excel and Presentation.

    Employee Relationship Management
    - Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program
    - Understand employees' concerns, escalate to appropriate levels and ensure resolution of the concern.
    - Investigate and close employee grievances and take necessary disciplinary action wherever required
    - Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts
    - Monitor PIP for bottom performers in the Program - Attrition management for the Program/process - Target to reduce Grievance Level up to ZERO percent.

    HR Reach out
    - Plan & organize fun on floor events
    - Organize MTMs and conduct pulse meetings for A/SA pool
    - Oversee the 90-Day On-boarding program for TAs-PMs in the Program
    - Ensure that the employees in the Program attend KM trainings programs

    Performance Appraisal and Career Planning
    - Conduct sessions to explain the concept of Performance Appraisals in the Organization.
    - Ensure goal setting activities are carried out between the managers and their subordinates at the start of the year.
    - Help new managers with evaluating their subordinates.
    - Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases
    - Collation of Performance and Increment data with zero error.

    HR Ops Compliance
    - Conduct exit interviews of A/SAs within timelines
    - Timely closure of PIP cases for A-SAs
    - Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies

    Tracker Updation and Reporting
    - Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders
    - Create all necessary reports and dashboards required for each program/process area
    - Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate
    - higher performance levels

    Candidate shall adhere to the Information Security Policies and Requirements of the Company.

    Desired Candidate Profile
    - At least 3 years of experience in HR business partner role
    - MBA in HR is preferable
    - Preferably from Financial domain / business
    - Should have managed an employee count of 500+ as an HRBP
    - Should be good in data management (reporting), grievance handling & engagement

    About eClerx
    - eClerx Services Limited (eClerx), founded in 2000 and publicly listed on both the Bombay and
    National Stock Exchanges in India since 2007, is a leading knowledge process outsourcing (KPO) company providing middle/back office operations support to over 30 Fortune 500 companies. Headquartered in Mumbai, India, our five delivery centers across India support a diverse global client base, including the worlds leading Financial Services, Broadband, Cable & Telecom, eCommerce & Retail, High Tech, Industrial Manufacturing & Distribution, Software, Media & Entertainment and Travel companies.

    Contact Person: Sailee chaudhari


Salary: INR 1,00,000 - 6,00,000 P.A.

Industry: KPO / Research / Analytics

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

Company Profile:

eClerx Services Ltd.

eClerx Services Ltd.
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media, entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For more information, please visit
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