Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Application Packaging
Good To Have Skills : Microsoft Application Virtualization (App-V)
Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new featuresCreate and Manage requests on ITSM toolTroubleshoot issues with App packaging DeploymentWork in 24 x 7 support model
Technical Experience : Strong knowledge on App Packaging, Admin Studio Expert in VB scripting/Registry codingSME of App V and packaging with strong troubleshooting skillsKnowledge on EUC technologies Desktops, LaptopsKnowledge on different flavors of Workstation OS Windows and Linux
Professional Attributes : Should have 2 years of experience in Admin Studio , App V Operational support rolesShould have supported App V deployments Should have experience performing App V transitions / transformations Good understanding of procedures, application and concepts within own subject area and unders
Educational Qualification : BE
Additional Information : Certification on Admin Studio, App V