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Area Manager-after Sales Service ( Tractor exp ) Andhra Pradesh

10 - 15 Years

Hyderabad, Vijayawada

Not Disclosed by Recruiter

Openings: 1Posted: 51 days agoJob Applicants: 950+Job Views: 2464+
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Job Description

Position Role: Customer Care Manager
Department: Customer Care
Reporting To: Zonal Customer Care Head
Primary Role: CSI Improvement, Spare & Lubes Sales targets, Conducting Service Camps, Dealership Infrastructure maintenance and improvisation, Appointment of ASCs

Job Description: 
Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers. Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery.Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability.Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps.Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.Dealers Profitability: Organizing training for dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit, Dealer Up gradation: Developing & implementing improvement programs to upgrade the service standards. Updating Product modifications: Ensure that the technical service bulletins; publications about the product modification are shared with the dealers and their field staffs Qualification: Diploma (Mechanical / Automobile / Agriculture) AND /OR B.E. B. Tech (Mechanical / Automobile / Agriculture) 
Experience: 10 - 12Years 
Attitude & Interests: Positive attitude Aggressive, never give up outlook, optimistic and confident by nature Team leader Ability interest to work in rural markets Open to travel extensively mobility to relocate to other locations    

Perks and Benefits 

Best In Industry

Salary: Not Disclosed by Recruiter
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: Sales, Retail, Business Development
Role Category: After Sales Service
Role: Service Manager
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -B.Tech/B.E. - Any Specialization
PG - MBA/PGDM - Any Specialization, Post Graduation Not Required, M.Tech - Any Specialization
Doctorate - Doctorate Not Required

Company Profile

International Tractors Limited
Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acres, located in the free shrubs of Punjab and Himachal Pradesh. Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments. Today the group stands tall with an approximate turnover of 5000 Crore INR. An average growth of 30% makes it one of the fastest growing corporate in India. It is also one of the few debt free companies. Group has strength of about 2500 employee technocrats.
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Contact Details

Recruiter Name:Manraj Singh

Contact Company:International Tractors Limited