Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Asset Management
Good To Have Skills : Configuration Database & CI Management
Key Responsibilities : Creation, Updates to existing CIs and managing CIs lifecycle as per Customer Change Asset Management Standards Creating, searching for, and modifying CI records Adding additional details and relating other items to the CI records Assigning a person or group to a CI Performing bulk updates Creating maintenance or audit schedules for CIs Creating support, warranty, lease, maintenance, and software contract and license information Relating the contracts to the applicable CIs Maintaining th
Technical Experience : 2-5
Educational Qualification : Graduation
Additional Information : Good understanding of asset and configuration managementAwareness about maintenance or audit schedu