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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: 105 Job Views: 379

Job Description

 
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    Core Responsibilities:

    Lead a team to meet business objectives as required by the agreed SLA

    Ensure a Pristine Control Environment

    Ensure compliance with all regulatory requirements and internal Citi policies

    Good understanding of applicable regulations and compliance with same.

    Employee initiatives/ Employee Engagement

    Effective Communication with internal and external stakeholders

    Day - To - Day Responsibilities:

    Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals

    Build and maintain effective communication channels between stakeholders

    Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re - engineering and process improvements by actively identifying opportunities

    Regular tracking and de - risking processes from Fraud, Operational, regulatory and Information security risks

    Key Deliverables:

    Ensure day to day operations are performed and SLAs are met as per agreed for all businesses

    Timely and accurate processing and customer resolution

    Timely escalation on incomplete/ delayed processing

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile



    Education:

    Bachelor s/ MBA

    Experience:

    Graduate with 6 - 8 years of which 4 - 6 years in Operational process management

    Managed a team for 1 - 3 years

    Exposure to Card Operations & Settlements would be preferred

    Exposure to Cards products would be an added advantage

    Skills:

    Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

    Good oral and written communication skills (call outs to customers)

    Good customer service skills, service oriented

    People and Process Management, strong Communication and decision making skills

    Team building - Ability to manage diverse teams, conflict management

    Ability to prioritize; analytical thinking and attention to detail

    Ability to handle pressure, Strong inter - personal skills

    Flexible to work in any shift

Education-

UG: Any Graduate - Any Specialization

PG:MBA/PGDM - Any Specialization

Company Profile:

Citicorp Services India Pvt Ltd

Citicorp Services India Pvt Ltd
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