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Assistant Manager- Customer Service

From 1 to 6 year(s) of experience

Gurugram

₹ Not Disclosed by Recruiter

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Openings: 4Posted: 4 days agoJob Applicants: 611Job Views: 4075+
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Job Description


Role & responsibilities

  • Team handling and supervision
  • Production Support

Key Responsibilities:


Resolution of Queries:

  • Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements
  • Ensure adherence to documented processes, procedures and controls
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
  • Ensure follow up with customers / Agents to ensure complete satisfaction

Data Analysis:

  • Help in Root cause analysis of Queries / Complaints received
  • Strictly follow the Escalation Matrix

Preferred candidate profile


  • Graduate with 2-3 years experience in Operations / Customer Care
  • The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers

Knowledge and skills required:

  • Customer centricity
  • Good communication skills
  • Basic computer skills






Industry: Insurance
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employment Type: Full Time, Permanent

Preferred Keyskills

Other Keyskills


Education:UG -Any Graduate

Company Profile

Axis Max Life Insurance Limited
'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world.

Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

During the financial year 2018-19, Max Life achieved €˜Gross Written Premium€™ of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As on 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 269 offices across the country.
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Contact Details

Contact Company:Axis Max Life Insurance Limited

Address :Plot No. 90-C,Sector-18,Urban Estate , GURGAON, Haryana, India

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