Assistant Manager – Customer Service

Profile : A detail-oriented and proactive Sales Coordinator responsible for supporting the sales team through effective coordination of client visits, payment follow-ups, and new customer onboarding. Skilled in handling customer and supplier communication, managing samples and order processing, preparing quotations, maintaining sales and inventory records, and ensuring accurate documentation. Capable of generating timely sales reports and maintaining updated customer data for smooth business operation

Key Responsibilities:

• Assist the sales team with daily sales activities, including managing schedules, arranging meetings, and preparing presentations.
• Respond to customer inquiries and provide product/service information to prospective and existing clients.
• Prepare and process sales orders, invoices, and delivery schedules.
• Coordinate with internal departments such as logistics, production, and finance to ensure timely order fulfillment and delivery.
• Monitor and track the status of customer orders and communicate updates to both the sales team and customers.
• Maintain and update sales documentation, contracts, and agreements.
• Generate and distribute sales reports, tracking performance metrics and sales targets.
• Assist in preparing sales forecasts and reports for management review.
• Serve as a point of contact between clients and the sales team, ensuring clear communication and prompt responses.
• Address customer concerns or complaints and escalate issues to the appropriate team members when necessary.
• Work closely with other departments (e.g., marketing, customer service, and operations) to align on sales initiatives and customer needs.
• Provide administrative support during sales campaigns, promotional events, or new product launches.
• Monitor inventory levels and coordinate with the procurement team to ensure product availability for customer orders.
• Notify the sales team of low stock levels or potential delays in fulfilment.

Qualifications:

• Education: Bachelors degree in Business, Marketing, or a related field.
• Experience: Previous experience in sales support or coordination roles (1-3 years preferred).
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint); experience with CRM systems is a plus.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong attention to detail, time management, and multitasking abilities.
• Problem Solving: Ability to address and resolve customer issues effectively and efficiently.

Additional Requirements:

• Ability to handle pressure in a fast-paced sales environment.
• Willingness to take on additional responsibilities and adapt to changes in priorities.
• Flexibility to work extended hours when necessary to meet sales deadlines.