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Assistant Manager / Deputy Manager - Customer Service

6 - 8 yrs
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4,00,000 - 7,00,000 P.A. Openings: 1 Posted 29 days ago Job Applicants: 1273 Job Views: 3000+

Job Description

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    Experience: 6-8 years
    Qualification: Graduate / Post Graduate
    Designation : Asst. Manager / Dy. Manager Customer Service
    Job Location: Malad Mumbai

    Key deliverables

    Responsible for the closure of complaints within stipulated TAT
    Proactive information to contact service of upcoming offers/promotions/campaigns
    Review of service level contracts with the Contact center
    Forecasting for upcoming campaigns or big days
    Facilitate optimization of manpower to ensure SLAs are met
    Empowerment to SSC team for early and effective closure where needed
    Enable process improvements suggested to ensure improved satisfaction of customer
    Responsible for improving NPS of the format (if enabled)

Salary: INR 4,00,000 - 7,00,000 P.A.

Industry: Retail, Wholesale

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

Company Profile:

Future Retail Limited

About Future Group
Future Group is the pioneer in the Indian retail sector and focuses on developing and operating modern retail networks, consumer goods brands and logistics networks for the consumption sector in India.

Future Group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the group core value of Indianness. The group corporate credo is, Rewrite Rules, Retain Values.

Future Group operates through its four listed entities Future Retail Limited, Future Lifestyle Fashions Limited, Future Consumer Limited and Future Enterprise Limited.

Collectively, Future Group operates around 18.5 million square feet of retail space in over 240 cities and towns across India and provides direct employment to over 40,000 people. Around 30 million Indians are part of Future Group loyalty networks.
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Job Posted by

Siddhi Desai Talent Acquisition Future Group Mumbai

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