Graduate with minimum 5 years experience of Contact Center.
Atleast 3 years experience in call quality function.
Excellent spoken and written communication skills for English.
Must have worked with process excellence/operational excellence/transactional quality.
Client relationship experience is must.
Exposure to Six Sigma techniques along with one completed project would be preferred.
Supervisory Experience in quality domain would be an added advantage.
Exposure to transition or project management would be an added advantage.
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage.
Required Candidate profile
Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
Perform analysis of query/call listening results in line with customer objectives to develop business cases.
Compile analysis results and create presentations.
Perks and Benefits
Free cab Facility, Subsidized Meal and Mediclaim
Salary: Not Disclosed by Recruiter
/ Call Centre
Functional Area: ITES
, Customer Service
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Full Time, Permanent