Search Jobs

Assistant Vice President - Operations - BPO

8 - 12 yrs
Apply without registration
Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: 2000+ Job Views: 1500+

Job Description

Send me Jobs like this
    Assistant Vice President - Operations - BPO (8-12 yrs)

    - Manage Operations of 250 to 400 people strong Operation Centre based out of Bangalore & other centres as assigned from time to time.

    - Responsibility of performance & productivity of all the processes & Client Operations running out of the Centre.

    - Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives.

    - Drive all the key functions effectively with constant focus on innovation & reengineering of existing processes to make them more efficient.

    - To be responsible for overall performance, cost and delivery of operations.

    - Participate actively in analysis of complex issues & creation of solutions along with Senior Management team & other stakeholders.

    - Work with the Team Leaders to manage and support workloads and escalate issues wherever necessary to avoid failures.

    - Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team.

    - Responsibility for hiring, training & retention of people hired in the Bangalore centre.

    - Have administrative reporting of all the support functions operating at the Centre e.g. HR, Finance, IT etc.

    Key Skills

    - Planning and Organizing

    - Analysis of problems and make decisions on solutions

    - Leadership and people management Skills

    - Problem Solving and Analytical Thinking

    - Client Management

    - Ability to work in dynamic environment, multi-task & meet deadlines

    - A clear focus on high quality and performance targets

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time


Desired Candidate Profile



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Change Leaders

A Leading Client of Change Leaders
View Contact Details
Apply without registration

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.

Get Better Jobs & Higher Salaries. Suggested courses

I agree to the Terms and Conditions