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Assistant Vice President - Operations - BPO

8 - 12 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: 2000+ Job Views: 1500+

Job Description

 
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    Assistant Vice President - Operations - BPO (8-12 yrs)

    - Manage Operations of 250 to 400 people strong Operation Centre based out of Bangalore & other centres as assigned from time to time.

    - Responsibility of performance & productivity of all the processes & Client Operations running out of the Centre.

    - Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives.

    - Drive all the key functions effectively with constant focus on innovation & reengineering of existing processes to make them more efficient.

    - To be responsible for overall performance, cost and delivery of operations.

    - Participate actively in analysis of complex issues & creation of solutions along with Senior Management team & other stakeholders.

    - Work with the Team Leaders to manage and support workloads and escalate issues wherever necessary to avoid failures.

    - Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team.

    - Responsibility for hiring, training & retention of people hired in the Bangalore centre.

    - Have administrative reporting of all the support functions operating at the Centre e.g. HR, Finance, IT etc.

    Key Skills

    - Planning and Organizing

    - Analysis of problems and make decisions on solutions

    - Leadership and people management Skills

    - Problem Solving and Analytical Thinking

    - Client Management

    - Ability to work in dynamic environment, multi-task & meet deadlines

    - A clear focus on high quality and performance targets

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

     

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

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