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Assitant Manager Customer Service

1 - 3 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: Less than 10 Job Views: 328

Job Description

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    Dealing with customer queries on a day to day basis and sending out prompt responses

    Co-coordinating with the Merchants on a regular basis and obtaining timely information

    Desired Skills:

    We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people.

    Good verbal communication skills in English and Hindi and good writing skills are a must

    Excellent knowledge of Microsoft Excel and Word

    Knowledge of customer service principles and practices

    Sincere , dedicated and ready to take up responsibilities

    Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments

    Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time

    Monitoring the activities by users on and moderating the boards created by users

    Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues

    Ensuring that the link structures are correctly updated and the payouts are rightly reflected

    Good customer service background , highly empathetic with a passion to help people

    Maintain updated records and documents related to customer service actions and discussions.

    Preparing reports and MIS on a monthly basis

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Full Time, Permanent



UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Parity Cube Pvt. Ltd.

Parity Cube Private Limited (PCPL) is a five year old start-up company , started by Mehul Jobanputra and Jimish Jobanputra. PCPL began its operations in August 2011 , with just two co-workers and a small rented place in Mumbai. Today , PCPL office accommodates more than 55 people who help PCPL manage and develop its three awesome products  DesiDime , Cuelinks and Zingoy.
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