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Associate Director - Customer & Channel

2 - 7 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: Less than 10 Job Views: 390

Job Description

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    30 - Oct - 2018

    Associate Director - Customer & Channel


    Job Description

    Roles & Responsibilities:

    The Customer & Channels team is looking to hire a Associate Director to drive business and deliver projects with a focus in the Industrial and Auto and financial Services sectors.

    The individual will be required to:

    Help define solutions that are relevant to the practice and the sector

    Drive business development by supporting the Partners and Directors on sourcing leads and owning pursuits end to end

    Own and manage the project deliveries by successfully managing client engagements and intenral team as per defined timelines

    Drive the solution thinking within the project team with minimal assistance from the Project Director

    Manage relevant client stakeholders in complex and intense consulting assignments

    Mine existing clients for additional business opportunities and drive aggressive sales efforts

    Ensure project economics by managing invoicing , collections and managing project expenses with the team

    Drive Knowledge Management ; mentor & develop managers

    Qualifications and Skills

    The individual should have had work experience in:

    Leading and delivering large , complex client engagements that identify , design , and implement creative business and technology solutions

    Experience of working with clients in areas around

    Generating customer and market insights , competition assessment

    Articulating their customer strategy and vision for customer experience

    Go To market Strategy

    Sales effectiveness sales process , structure , CRM technologies , defining omni - channel path to purchase mediums and designing technology platform to deliver the same

    Channel effectiveness channel design , coverage and footprint , , channel capability development , channel engagement and evaluation , Dealer Management Systems

    Omni - channel initiatives

    Designing and implementing change initiatives considering digital and non - digital interaction models

    Project management independently managing teams ( minimum 4 - 5 people member teams)

    A working knowledge of quantitative analysis techniques using excel / pivots and any other analytical tool software

    Good communication skills and presentation skills. Easy orator and ability to develop and translate the consulting view point to the client senior stakeholders

    Building teams and practice solutions

    Experience and Background

    MBA from a top - tier business school

    10 - 12 years of experience with excellent understanding of customer led business transformation

    Experience in working with C level executive clients

    Prior consulting experience with premier consulting organizations ( minimum 2 years)




    Delhi , Mumbai

    Service Line

    Strategy - Management Consulting

    Job Level

    Senior Manager

    Contract Type


    Full Time / Part Time

    Full Time

    About us

Salary: Not Disclosed by Recruiter

Industry: Accounting, Finance

Functional Area: IT Software - ERP , CRM

Role Category:Senior Management


Employment Type: Permanent Job, Full Time



UG: B.Tech/B.E. - Computers

PG:M.Tech - Computers

Company Profile:


KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have over 174,000 outstanding professionals working together to deliver value in 155 countries. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients'​ businesses and the insight, skills and resources required to address industry-specific issues and opportunities.
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