Associate Engineer – Global Operations

NTTGN Job Descriptions
Global Operations Team
1.1. Associate Engineer
JOB DESCRIPTION
Job Title Associate Engineer
Department Engineering and Operations
Location Mumbai
Reporting Lead Global Service Desk
Job Type Full Time
Shift Rotational Shift
PRE-REQUISITES
• Basic networking knowledge and some work experience
• Python knowledge at Basic / Beginner level
• Knowledge of other languages is a plus (e.g. Bash, Perl, PHP)
• Excellent written and verbal communication skills
• Strong interpersonal and problem solving skills
• Excellent customer service, analytical and organizational skills
• Willing to work in 24x7 rotational shift
• Ability to take initiatives for individual projects as well as work in a team environment
RESPONSIBILITIES
• Communicate and coordinate network/security maintenance and schedules • Assign the system generated trouble tickets to the Network Engineers for
troubleshooting
• Monitor and maintain network stability
• Create, maintain and enforce all processes and procedures for the Global Service
Desk
• Work closely with other Global Service Desk Managers across other regions
• Handle issues proactively for priority customers and ensure resolution in timely
manner
• Any additional task given to the incumbent from time-to-time based on business
needs
Company Confidential Internal Use Only Page 1 of 2
© NTT Limited 19 June 2020 | Version 1.3

NTTGN Job Descriptions
Global Operations Team
TRAINING AND CERTIFICATION
• CCNA, CCNP
EXPERIENCE
• Minimum 6 months of progressive, relevant experience and proven capability to
work in a complex network environment
EDUCATION
• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant
technology experience
Company Confidential – Internal Use Only Page 2 of 2
© NTT Limited 19 June 2020 | Version 1.3