Associate – Global Product Support Engineering

1 - 3 Years
Not Disclosed by Recruiter

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Posted: 10 days agoOpenings: 1Job Applicants: 12Job Views: 118

Job Description

Job Description

  • Must have the ability to communicate in English language both verbal and written
  • Proficiency with various Office software applications including Microsoft Outlook, Microsoft Word, and Excel
  • Ability to analyze, troubleshoot and resolve problems
  • Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
  • Familiar with various types of test equipment for optical and protocol testing
  • Good foundation knowledge of Carrier Ethernet protocols, OTN, SONET/SDH/DWDM and a general understanding of other Switching/Transport concepts are required.
  • Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.


  • Provide remote technical support on identified Ciena products as business requirements.
  • Review with senior engineers issues found in the field and assist communication with Design and Supply Chain on problems found
  • Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training

General Activities:

  • Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
  • Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
  • Basic problem-solving experience with Carrier Ethernet equipment, OTN/SONET/SDH equipment, or associated fiber optic facilities.
  • Experience with network management systems would be beneficial
  • Strong background in relationship building and Customer focus
  • Team player
  • Ability to deal with stressful situations

Collaboration with stakeholders:

Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Areas of impact:

  • System level troubleshooting on DWDM/ROADM, and fiber optic telecommunications transport equipment.
  • An understanding of routing/switching, transport and switching systems for telecommunications applications and Optical Networking


Bachelor s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with one to three years related experience or equivalent combination of education and experience.

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Production/Industrial

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Ciena India Private Ltd.

Ciena® Corporation, the network specialist, expanded its global presence with the launch of a R&D centre located in Gurgaon, India. The 95,000 square foot facility is Ciena's first core research and development centre outside of North America, and is expected to employ more than 300 product development engineers within the next three years.

Ciena's Gurgaon R&D Centre will focus on technologies such as Storage Extension and Optical Transport, including ultra long-haul, long-haul, regional and metropolitan applications, as well as Multiservice Switching, Broadband Access and Network Management. The Gurgaon Centre will supplement and work collaboratively with Ciena's existing research and development organization in North America.

About CIENA Corporation :
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Recruiter Name:HR

Contact Company:Ciena India Private Ltd.

Reference Id:R011303