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Associate - Information Technology

0 - 5 YearsThane

Time and Venue

7th January - 12th January from 11 AM onwards

Sundaram Business Services Sundaram BPO India Ltd B-2, 1st Floor, Ashar IT Park, Road No. 16, Ambika Nagar, Wagle Estate, Thane (view on Map)

Express interest to recruiter and also get a reminder of this walk-in
INR 1,25,000 - 2,00,000 P.A.Posted: 12 days agoJob Applicants: 46Job Views: 336
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Job Description

Dear Candidate,

Greetings from Sundaram Business Services!!

Your profile is shortlisted for interview for Associate - Information Technology

Job Description:

*Provide Support to desktops, laptops, printers, scanners.

*Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time to completion, and possible interim alternatives.

*Diagnosing, verifying, recording and reporting equipment and system non-performance or downtime.

*Coordinate with hardware support teams and ensure replacement/provision of standby for the failed hardware system/component.

*Ensuring a standard desktop for all users (based on the existing policies of SBIL).

*Assistance to users for accessing applications.

*Educating users on the usage of the Help Desk System for call logging and tracking.

*Providing them FAQ based on the call trends.

*Troubleshoot desktop operating system problems.

*Troubleshoot standard desktop application problems.

*Install/configure desktop O/S and Applications.

*Provide direction for ISMS/QMS initiatives and continuous improvements in the Organization.

*Receive incidents, service requests, queries, change requests from SBIL End Users and IT Department through one of the agreed modes for communication.

*Log all user calls relating to standard desktop softwares like MS-Office, client, Internet, Policy related & LAN and provide them a trouble ticket.

*Log tickets in the Service Desk tool on behalf of users calling service desk over phone.

*Log Tickets with the correct category, severity, problem description, user information.

*Route the calls to the appropriate support team (Desktop/Dialler Chennai team for Server/Network Management).

*Route calls to the vendors in case of issues pertaining to vendors. The same would be tracked till closure and SBIL be informed of the same.

Eligibility:

1. Should be HSC pass.
2. Fresher can also apply.

Interview Days - Monday - Saturday
Interview Timings - 11.00 AM - 5.00 PM

Sundaram Business Services
Sundaram BPO India Ltd
B-2, 1st Floor,
Ashar IT Park,
Road No. 16,
Ambika Nagar, Wagle Estate,
Thane

Thanks & Regards,
Shami Malkar
9892057711


Salary: INR 1,25,000 - 2,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: IT Hardware
Role: Network Administrator
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Sundaram Business Services
Sundaram Business Services
View Contact Details+
Contact Details

Recruiter Name:Shami Malkar - HR

Contact Company:Sundaram Business Services

Telephone:9892057711

Website:http://www.sundarambizserv.com/