Bidgely is looking for an extraordinary and dynamic Associate Product Support Engineer to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem
solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team
and create customer delight as a differentiator for Bidgely.
Resolve production issues and utility customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance. Should be hands-on enough to do the technical trouble-soothing as well as mentor the team.
Monitor production alerts and dashboards to find production issues proactively and report to appropriate teams.
Coordinate with internal teams operations, engineering, production support and customer success to resolve production issues in a timely manner. Conduct daily and weekly meetings to prioritize and track progress on production issues. Escalate internally as appropriate.
Graduate/BE in any discipline / MCA / BCA /B.Sc (comp science) or equivalent Flexible to work on late night shifts or early morning hours in office premises on a rotational basis.
Knowledge on troubleshooting. Strong analytical and problem-solving skills.
Basics on Shell/Perl scripts, SQL, Unix and Java
Knowledge on AWS will be added Advantage.
Excellent written and verbal communication skills, ability to explain technical issues clearly to non-technical users.
Perks and Benefits As per company standards
UG: B.Tech/B.E. - Any Specialization
PG:M.Tech - Any Specialization, MS/M.Sc(Science) - Any Specialization, MBA/PGDM - Any Specialization, MCA - Computers
Doctorate:Doctorate Not Required
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Bidgely Technologies Pvt Ltd
As the industry's first enterprise energy analytics and customer engagement platform provider, Bidgely's
utility artificial intelligence (AI) solutions transform utility meter data into business intelligence for
optimizing shareholder value, personalizing the customer experience and modernizing the grid. Bidgely's
mission to be a trusted AI partner helps utilities solve daily challenges related to home energy
management, customer satisfaction, operational efficiency and new revenue models. With roots in Silicon
Valley, the company has invested $30M in R&D, retains 30+ data scientists and brings a passion for AI to
utilities serving residential customers around the world. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.
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