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BPO/KPO/ VOICE/ NON - VOICE| Customer Support - Jaipur

2 - 5 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: Less than 10 Job Views: 249

Job Description

 
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    JOB DESCRIPTION Customer Service Representative -

    Job Function : Customer Service Representative Voice/ Email

    Experience : Fresher/ 6 months experience preferred Specialization :

    Operations Level : Executive

    Industry : CRM/ CallCentres/ BPO/ ITES

    Location : Jaipur

    Salary : As per Industry norms PG & Above : HCS/ Graduate

    KEY SKILLS: A Customer Service Representative must have Excellent verbal, written and listening skills Should have good command over Grammar and Fluency in English Should not have any MTI while conversing Details of several functions to provide quality service Good knowledge of computers Ability to Write/ type messages to ensure professional tone JOB DESCRIPTION: Handle queries and complaints of the Amazon related to products Transaction handling Services, Problem Solving Efficiency Numerical Ability, High level of accuracy Energetic, friendly and approachable individuals that understand the impact of great customer service Responsible to deliver high quality and productivity results that meet the identified targets Strong ability to multitask and take fast decisions independently Maintains composure and patience with customers JOB SUMMARY: This position requires the candidate to be pro- active, energetic, high on ethics and on- the- toes so as to render services for the following tasks effectively DESIRED CANDIDATE PROFILE: Education qualifications HSC/ Any Graduate Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%) Excellent interpersonal skills Should not be below 18 years of age Flexible to work in rotational shifts as per US Hours, according to business needs

Salary: Not Disclosed by Recruiter

Industry: Media / Entertainment / Internet

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate

PG:Any Postgraduate

Company Profile:

Rope Media Pvt. Ltd.

The Art of recruiting scientifically....That is what we follow at ACS. Seamlessly integrating the scientific tools with the experience we have gathered in over a decade of our presence in India helps us in identifying the right talent and presenting the same in a form that is otherwise not possible to a client to make the right choice. Through our services and through the industry leading consulting expertise we help companies align people, processes and technology to achieve talent management success.
At AXCESS CONSULTANCY SERVICE, success means achieving real business results that allow our customers to transform and not just maintain their requirements. Axcess consulting services help companies reduce costs and boost efficiency for the talent acquisition and talent management processes, evaluate and select service and technology vendors, establish objectives and metrics for success, and implement and optimize talent programs and systems.
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