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BPO - Tech Support : UK Telecom : International : Technical : Call Now

1 - 3 yrs
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3,00,000 - 3,75,000 PA. Openings: 100 Posted 15 days ago Job Applicants: 69 Job Views: 375

Job Description

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    Hiring Graduates For   For Technical Support Profile In Gurgaon.

    Grad/UG/Btech With Min 1 Year Exp

    5 Days Working

    Cabs Available

    Contact Person :   Vasundhara @ 9517444676

    In Case The Number Is Busy Please Whatsapp Your Name at The Same Number.

    Interview Address: Outpace Consulting, B-77 Sec 2 Noida

    Interview Time: 10.30 Am

    Documents Required: Aadhaar Card and Educational Documents (Graduation Certificates)

    Job Description:

    Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary. 

    Answers questions about installation, operation, configuration, customization, and usage of assigned products. 

    Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). 

    Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 

    Documents problems in the support solution database for diagnostics and solution implementation.

    Required Skills:

    Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills

    Good communication Skills

    Good Written Skills

    Good Typing Skill ( Added on advantage)

    Fair understanding about operating system. Must have been worked on at least a couple of operating systems
    Basic Understanding of networking.

    Principal Responsibilities:

    Resolves complex issues forwarded by other team members (e.g. executive technical escalations). 

    Solves problems for customers with challenging expectations (often escalated or irate). 

    Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group). 

    Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance). 

    Excels at tolerance for processes and people. 

    May coach team members in achievement of metric results. 

    Excels at recognizing internal and external customers needs and expectations

    Required Candidate profile

    > Candidate Should Have Excellent Communication Skills
    > Candidate Should Have Basic Computer Knowledge
    > Candidate Should Be Willing To Work In Noida
    > Candidate Should Have Inclination Towards Customer Service
    > Candidate Should Have Customer Centric Approach

    Perks and Benefits 

    PF :: Cabs (As Per Company Policy and Process) :: Other Benefits

Salary: INR 3,00,000 - 3,75,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate

PG:Any Postgraduate - Any Specialization

Company Profile:

Outpace Consulting Services Private Limited

Outpace Consulting - We Hire For Multinational BPOs In Delhi, Noida, Gurgaon, Mohali, Jaipur and Indore.
There Are No Placement Charges.
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Job Posted by

Gaurav Hasswani Managing Partner Outpace Consulting Services Pvt Ltd Delhi


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