BPPM Tools Administration

10 - 15 Years
Kolkata
Not Disclosed by Recruiter

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Posted: 35 days agoOpenings: 1Job Applicants: 40Job Views: 234

Job Description



About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long- term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom- designed solutions or integrate our technology platforms with their operations.

Role :SW/ Application Tech Support Practitioner

Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills :BPPM Tools Administration

Good To Have Skills :BMC IT Operations

Job Requirements :

Key Responsibilities : Monitoring Level 3 Support
Role location: Kolkata / Bangalore

Responsibilities

Resolve the majority of complex configuration problems by troubleshooting and simulation

Deep technical problem isolation and resolution capability

Strict adherence to the use of the ticketing system for ALL incidents, changes and
problems

Escalation to Vendor Level 4 support when required to ensure Service Level Agreements are met

Ability to correlate incident trends into problem management and execute permane

Technical Experience : Skills

Ideal candidates should have:

10 years of service provider technical support of enterprise BMC Tools
in an enterprise environment, multiple sites and centralized services

Expertise in the below tools:

BPPM 96 Later Truesight
oBPPM installation and configuration
oBPPM IS server installation and configuration
oBPPM cell
oMrl rules development
oBPPM administration server
oCreate Patrol packages
oAdapters Event propagation

BMC Patrol 7x
oPatrol agent installation an

Professional Attributes : BMC Patrol 7x
oPatrol agent installation and configuration
oRT servers
oConsole servers
oPCM PCO
oKM implementation

BMC Portal
oPortal Architecture
oPortal installation / upgradation
oRSM installation Upgradation
oRun issues on PORTAL tool and its integration to BPPM

Patrol Configur

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Company Profile

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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Recruiter Name:HR

Contact Company:Accenture

Reference Id:209024

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