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Bi/etl Support Engineer - Infor - 3rd Largest ERP Company

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Not Disclosed by Recruiter Posted 4 days ago Job Applicants: 1069 Job Views: 2000+

Job Description

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    Position: Support Software Engineer

    Location: Hyderabad

    Shift timings: 6:00PM-3:00AM/7:00PM-4:00AM

    We are looking for an exceptional Business Intelligence Support Engineer for our Customer Support Services.

    Technical responsibilities
    Analyzing customers Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
    Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
    Resolving data modeling issues for Birst customers.
    Troubleshooting and resolving complex SQL scripting issues.
    Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
    Managing multiple incidents & problems while working in high visibility situations
    Working independently and with minimal supervision to complete tasks and assignments as directed.
    Coordinating with internal product and hosting teams to ensure timely resolution of customer issues.
    Contributing to our ever growing Knowledge Base Articles.
    Identifying and promoting opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.


    Skills and Experience

    Bachelors degree, preferably in computer science

    Excellent analytical & logical problem-solving skills required.

    4+ years of experience with one or more Business Intelligence tools like Microstrategy, Business Objects, Cognos, OBIEE and QlikView.

    4+ years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.

    Ability to write and debug complex SQL

    Exposure to data modeling for data warehousing- star, snowflake schema designs

    Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus.

    Knowledge of high availability & performance tuning techniques in SQL Server Administration is a plus.

    Experience with (SFDC), CRM or SAP is a big plus.

    Knowledge of Windows architecture, HTML, XML and an understanding of the internet is a big plus.

    Ability to take leadership of issues and drive them to closure

    High energy, passion and drive for success.
    Outstanding written and verbal communication skills, the ability to manage conflict, and scheduling flexibility
    Prior experience of working in a technical support environment is preferred.
    Willingness to work in night shifts.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:


About Infor:
Infor is one of the industry's fastest growing ERP companies with $ 3 Billion turnover and has 90,000+ customer base globally. It has 180 offices in 40 countries and has about 17000+ employees globally. Infor offers a full range of enterprise business software including customer relationship management, enterprise asset management, enterprise resource planning, financial management, human capital management, performance management, product lifecycle management, supplier relationship management, and supply chain management, including business specific inventory management, transportation logistics and warehouse management software. In Hyderabad, Infor presence has been in existence since 1995 through several acquisitions like Baan, SSA Global etc. Infor Hyderabad has been assessed at CMMI Level 5 in 2005". For more information visit
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Job Posted by

Kirankumar Kotti Company Recruiter INFOR (INDIA) PRIVATE LIMITED Hyderabad / Secunderabad


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