- Follow-up with designated set of customers primarily through calls and through e-mails on the invoices that are due
- Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets
- Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle
- Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
- Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
- Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
- Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time
- Working knowledge of MS Office and databases
- Knowledge of collections process
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
Perks and BenefitsNight Shift Allowance
Salary: INR 4,00,000 - 6,00,000 PA.
Employment Type:Full Time, Permanent
Desired Candidate Profile
Freshworks Technologies Pvt. Ltd.
Contact Company:Freshworks Technologies Pvt. Ltd.
Reference Id:Billing US