3 - 7 Years
INR 7,00,000 - 11,00,000 PA.
Time and Venue
Walk-in Details: Date: 29 Nov, 2019(Friday) Time: 12 pm - 3 pm Venue: American Express, Building 5, Tower B, 15th floor, Cyber City, Gurgaon Contact Person: Gunika
TLS Analytics team has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 22 international markets. The TLS Analytics team leads analytical endeavors that supports business strategic priorities by leveraging advanced analytics and decision science. It utilizes an array of tools and ever-evolving technology to understand CM spending behavior, Business profitability and removing disruptions to customer experience. These analytics are used for key business decisions made across the customer life cycle to accelerate profitable business growth.
Purpose of the Role:
The candidate will be part of Data Base and Automation Team within GOA Analytics. The Incumbent will need to enable a strong data base model to equip the Analytics teams and TLS leaders with a robust and structured data model to help drive business insights and informed strategic business decision support.
Create Data Products and develop state of the art Data Capabilities leveraging the power of the closed loop network
Enable the transition for the Analytics Team from multiple data sources to a structured single source Big-Data environment.
Provide data base solutions and data support leveraging Big-Data to drive automation and self-servicing - Create ODL's to provide structured solutions
Identify & re-create the customer lifecycle with the TLS business - i.e. from varied contact channels to voice of customer feedback
Develop advanced understanding of data sources and use-case scenarios
Partner and collaborate with the capabilities team and other stakeholders and colleagues to implement models & develop capabilities that will help in more agile data framework
Critical Factors to Success:
Business Outcomes: Provide solutions by leverage the Big Data capabilities to enable a Real Time and Self Servicing MIS framework
Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives
Analytical Thinking: Comfortable working with large quantities of data and have excellent analytical and problem solving skills set
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world's best customer experiences every day
Minimum 3+ years of relevant experience working in a Big-Data environment
Data Base Management - Transition to a Big Data environment
Query Optimization, Automation through ODL's
Experience in the Travel Industry would be preferred
Graduate/Post Graduate in Engineering / Management / Computer Application
Strong experience in Hadoop / Hive framework
Knowledge of SAS / Python would be an added advantage
Extensive Exposure to Analytical tools MS Excel, VBA, MS Access, MS PowerPoint
Knowledge of Platforms:
Hadoop, Hive, Python, SAS, SQL; Advanced Excel and PowerPoint
Big-Data / Cornerstone experience
Enterprise Leadership Behaviors
o Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
o Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
o Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Perks and BenefitsBest in Industry
Contact Company:American Express Services India Pvt. Ltd.