Position Title Business Application Analyst Snr
Requirement : Looking for Voice Domain Skills only, worked with CISCO Technology. Apply only if you posses the same.
Responsibilities Participate in Business Application Process requirements documentation and recommending best practices that can be incorporated
Managing IT business projects
Monitoring and reporting project updates and cost variances against the budgets
Establish best practices in project and process management to improve business efficiencies, improving productivity
Should provide technical advice and informational services to IT and Functional groups relating to current or potential network services. Evaluates training needs and leads the design of approved network service related technical training
Identifying and engaging IT solution providers and negotiating contracts including service level agreements, resourcing/staffing for complex business critical requirements
Qualification Post Graduate / Engineering Graduate preferably IT
Experience (Years) At least 10 years
Certifications CCNP (Collaboration), PMP, Prince 2 is preferred
Mandatory Skills Thorough understanding of applicability and usage with experience on collaboration applications like Contact Centre express, Unity, Genesys CRM and WFM, MGCP, H323 or SIP gateways.
Excellent knowledge of voice and video networks within a complex business environment e.g. architecture, software, new protocols, products, services, methodologies with substantial experience of evaluating complex requirements and implementing effective end-to-end solutions including designing, configurations, integrating, tuning and enhancing systems in a complex or diverse infrastructure. Experience in cross platform integrations will be beneficial
Has experience in leading development of strategies and plans for assigned infrastructure, network-related services and or solutions for use within the organization especially in areas of Customer Service voice technologies, video conferencing and collaboration, unified communication, MPLS/SIP/VPN services, Internet services
Analytical skills with experience of evaluating complex and diverse business and technical requirements
Knowledge of financial processes, budgeting and costing
Salary: INR 14,00,000 - 20,00,000 P.A.
Role Category:Programming & Design
Employment Type: Permanent Job, Full Time
UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization
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