To develop organizational effectiveness in collaboration with extended teams by delivering Client business outcomes by transforming their business process.
To deliver process improvements, identifying and deploying analytics & intelligent automation, sharing operational excellence practices and trainings across the organization.
To ensure process delivery is performed consistently and effectively according to established procedures, processes, guidelines and/or best practices.
To monitor and take corrective actions around budget, scheduling, risk, scope and quality of projects/programs.
Develop short and long term strategic business plans to align resources to meet future customer needs and drive superior operating results
Manage quality and lean six sigma strategy to facilitate continuous improvement of services consistent with established industry standards, government regulations and customer requirements
Support the identification & execution of Process improvement projects through the operational excellence agenda and manage end to end cost optimization projects for various clients
Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
Work in a matrix structure, collaborate with client/ internal stakeholders to improve processes and drive client value through operations maturity framework
Provide expert guidance to direct planning, controlling, monitoring and reporting of significant projects and program events