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Business Operations Analyst

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: Less than 10 Job Views: 201

Job Description

 
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    Squad combines crowdsourcing and AI in one platform to help solve large- scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomena that would drastically change how work gets done in the future.

    We leverage these two in the following product offering.

    After seeing very impressive initial growth in India, we re looking to scale the business in a more sustainable & product/ process driven approach. This candidate would be one of the members to be part of this scale.

    Operations and Data Analysis is the linchpin of the wheel that is SquadVoice. You ll be a bridge between other Squads, communicating and surfacing problems and requirements to the product, engineering, and the business teams for achieving our audacious key company metrics. Opportunities to strategize and solve new challenges will be aplenty.

    Operational Skills:

    You ll be directly responsible for building and managing multiple client outreach campaigns on our platform and liaise between client s operations team and internal team to deliver SLAs.

    Train and manage contractors.

    Manage customer support (player side) for the organization. Redress player grievances efficiently in a timely manner and develop best practices around the same.

    Analytical Skills:

    End to end Key Metrics tracking. You ll have to fall in love with SLAs & KPIs for the accounts you lead.

    Analysts work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and analyze it to find conclusions. Implementing the conclusion yourself is going to be exciting for you.

    Analysts must look at the numbers, trends, and data and come to new conclusions based on the findings.

    Communication Skills:

    Communication will be at the heart of your role. You ll collaborate closely with engineers, designers, data analysts, data scientists, product & business teams.

    Coordinate with sales team to provide support to businesses and interface with clients. Also assist the team in business development, lead generation, and other activities. Why should you consider us seriously

    In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.

    We are a well- balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co- founders of Infosys, Snapdeal, Slideshare, Zomato etc)

    This is just the beginning and we're here to change the world

    You consider yourself pro on spreadsheet and already know/ plan to learn SQL in near future. You promised yourself that you will learn the basics of SQL and come to the interview.

    You have done enough research on general Startup Work Culture & Squad s Work Culture and excited to be part of the same.

    You have got 0.5- 2 years of relevant work experience. Extra points for past startup experience! Compensation: Rs.3, 00, 000 to Rs.4, 80, 000 per annum depending on skill & years of experience

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:MBA/PGDM - Marketing

Company Profile:

SquadRun, Inc

SquadRun was founded in 2014 with the simple idea of giving companies and workers a better way to work. With 7+ years of experience working with the distributed workforce model, our Team is highly equipped to design workflows and quality systems suited for this approach. Using a mix of data science and human intelligence, we cleanse and structure data to make it readily available to businesses. In two years, we have grown exponentially. Today we have a quality workforce of over 10, 000 active users across 5 nations and work with 50+ companies delivering high- quality output at half the cost of traditional work models. Our solution is one that is ready to use and can be utilized for your business quickly, as opposed to traditional business process management tools that take a lot of time and energy for proper setup. In every way, SquadRun emerges as powerful yet simple to use for our clients. In the advanced age of technology, this is what you need to take your business to the next level. Get started with SquadRun today
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