Business Operations Associate Consultant (Ops Analytics)

3 - 6 Years
INR 5,00,000 - 12,00,000 PA.
Posted: 1 day agoOpenings: 1Job Applicants: 635Job Views: 794

Job Description

ZS's Business Operations group helps improve and run our clients' entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.

Business Operations individuals work on niche areas of the industry like Incentive Compensation, Call Planning, Meetings and Events, Process Automation using RPAs, Customer Centric Marketing, Forecasting, Master Data Management, Value and Access, R&D, Marketing Operations etc. to develop efficient processes and drive effective operations. These individuals are trusted problem solvers and client connectors. 

BUSINESS OPERATIONS ASSOCIATE CONSULTANT During their career at ZS, the individuals will get a chance to work on a variety of projects which can be largely classified into the following categories. Each specialization applies some unique skillsets to manage our client Business Operations programs. Ops Analytics: Designing and executing analytic techniques to address business problems. Synthesize and communicating results to clients and ZS teams through oral and written presentations. Ability to think through a solution by assessing business impact to existing and downstream systems. Knowledge of domain and analytical techniques/tools would be the important skills required for these projects Data & Technology: Establishing a best-in-class incident, release, and change management process to enable business insights, and capability adoption. Enabling an effective ad-hoc management process and ability to think through a solution by assessing impact to existing systems. Data and domain knowledge would be important for success in these type of projects Process Transformation: Operations management to achieve operations optimization, process transformation through process mapping and operations evaluation techniques, automation, advising internal and external teams on ways to improve operations.

Business Operations Associate Consultants (BOACs) manage key work streams that support our clients' business processes and operations. They solve structured problems, develops best practices for operating and optimizing business processes, and plan to accomplish work duties for self and team members within required timelines 

  • Understand client business problems, operating business rules, data, and standard operating procedures
  • Responsible for smooth operations of client business processes on a periodic basis. This includes synthesizing data, performing quality checks and delivering error free deliverable.
  • Apply quality assurance best practices and ensure team members learn and apply as well. Implements and automates detailed quality control procedures improving overall quality and decreasing overall time and effort.
  • Provides insights to the project team regarding results and possible areas for further analysis
  • Mentor, coach and guide associates in the team, often across multiple offices
  • Contribute to or help lead technology, process, or analytical discussions and finalizing the approach/solution 
  • Communicate effectively with client over e-mail capturing right level of details. Create high impact slides and presentations summarizing the results and insights.
  • Follows up with team members for status updates and ensure project collateral is up-todate for the work of the entire team (e.g. issue tracking and project management tools, project drive, etc.)
  • Collaborate and work closely with internal and client teams across geographies on an ongoing basis to ensure everyone is aware of periodic status updates, issue resolution and change control
  • Develop deep domain and data expertise and advise client and internal teams
  • Receptive to initiatives and flexible to adopt new approaches that lead to business operations excellence
ZS welcomes candidates with bachelor's or master's degrees in any engineering discipline, MIS, operations management or other relevant academic program, plus a minimum of 3 years of relevant work experience. A demonstrated record of academic success is required. Additionally, we seek individuals with the following skills:  
  • Team orientation and leadership experience 
  • Process management and improvement focus.
  • Strong work ethic and personal initiative
  • Structured problem-solving skills
  • Successful application of Lean Six Sigma principles (Green Belt certification preferred)
  • Excellent organizational and project management skills
  • Strong communication, business acumen and personal impact 
  • Creative and innovative mindset
  • Ability to work across global cross-office teams
  • Client service orientation 
ZS is a global consulting firm; English fluency is required, additional fluency in at least one European or Asian language is highly desired. Candidates must possess work authorization for their intended country of employment. An online application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. 

Salary: INR 5,00,000 - 12,00,000 PA.

Industry:Strategy / Management Consulting Firms

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above

Company Profile

ZS Associates India Pvt Ltd

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. More than 6,000 ZS professionals in more than 20 offices worldwide draw on deep industry expertise, leading-edge analytics, technology and strategy to deliver impact where it matters for clients across multiple industries.

ZS India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients
To learn more about ZS, visit .To explore our offices and the ZS lifestyle, read the Life at ZS blog at
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Recruiter Name:Chanda Rana

Contact Company:ZS Associates India Pvt Ltd